cleanliness, decor and friendly staff

nothing

Freshly cooked breakfast and the friendly staff

Nothing

Everything

Nothing

Great restaurant and good value as was the room and included a sensational breakfast. Good parking too. Any the manager was lovely.

Having to leave!!

Room was big and comfortable. Food was excellent. Staff were great.

Weather was awful lol

The breakfast was tasty and the room was comfortable. The hairdryer needs replacing as it's puny!

The hairdryer and the menu need to be updated

Great location, friendly staff, nice bathtub, quiet room comfortable bed

Carpet in my room was a bit tired as was the covering on the 2 chairs. Otherwise lovely!

Lovely old hotel. Room had lovely bed and modern facilities.

Radiator in room had s broken thermostat. Couldn't turn it down.

The breakfast was OK.

The heating in my room did not work, which I mentioned to staff at breakfast, nothing was done when I returned to my room for a shower. The water was not hot. The carpet had stains on it. The white duvet cover looked grubby. The dining room was cold. I was traveling on my own after a funeral and to visit a sick friend. I chose the hotel for a treat but was really disappointed. I asked the staff if I could check out late, this was met with a lot of words, which eventually led to 'no'. It was pouring with rain when I checked out, so I sat in the bar area until a taxi came. The staff did not even say goodbye. I wasn't asked if my stay had been pleasant when I left them the key at 11am, in fact I don't think that the person on reception spoke to me or made eye contact with me at all. The distance from the station is not walkable for a person on their own at 9pm on a November night, I wish that I'd know that before setting off.

Breakfast was excellent. Staff very friendly. We had dinner on the night we arrived which was also very good.

Great sized room. Easy to get to and get to town from. Excellent food at the restaurant!

Bathroom Breakfast good food Parking

Not enough staff at breakfast, not their fault. Decor in room. Carpet not good.

Very helpful staff. Hotel provided all we wished for although parking is limited.

Towel heater

Classic old Victorian hotel with large rooms and amazing staff. Definitely recommend!

Beautiful building and lovely staff

A bit far away from things

Good refurbished reception and restaurant. Bright and open.

Rooms were a bit tired but comfortable.

Everyone was very friendly.

On the morning of the first day, the chef didn't turn up for work so we had no cooked breakfast.

Lovely friendly hotel with excellent food at a good price

Bed was a little hard but still workable.

Great location with on-site parking out front. Our room was very clean and comfortable and a good size. The breakfast and dinners were excellent, and all the staff were very helpful and friendly. We really enjoyed our stay.

Location

The breakfast was absolutely lovely! Couldn’t fault a thing there. The bathroom was very clean and the bath was amazing! The overall room was cosy with comfortable beds. The staff were lovely, I would definitely stay again. The town is nice and has loads and loads of shops.

The carpets could do with a little clean in the rooms and one of our mugs was dirty and had lipstick on it. I would also suggest putting a chest of draws in the room for clothing storage as the pictures for a superior room showed a large wardrobe and we only got a small little corner one that didn’t fit both mine and my mums stuff in so had to keep my clothes in my suitcase.

Stayed in Room 18, third floor corner front room. It was quiet and spacious with a nice view over the town. The bathroom was spacious also with a nice big window for light. There were many, nice choices for breakfast which we enjoyed. Easy walk into the park, town and to the Pantiles thought it is uphill coming back.

The parking is very limited. We were fortunate to find spaces both nights we stayed. You can park on the street but that was usually full.

Building work in progress. I would have appreciated prior knowledge.

Comfy, some parking

Staff not very helpful, had to wait 2 hours to check into my room which wasn't ready. When I eventually checked in they didn't know my room number so it was evident they never checked in the first place. Under new management so a bit chaotic

Breakfast was like been back at boarding school, with 2 long tables set that you had to share. Requested full cream milk for my cereal, was told they only have semi-skimmed milk. Hot food ran out and not refilled. The website states parking, the hotel as 27 rooms but only about 12 parking spots, which was full. Was told to park on the street, but the parking is limited to an hour in the front and if you find parking on the side streets only for 2 hours and no return within 4 hours.