Jessica at the front desk and the the gentle door man were just amazing. Very helpful, polite, great customer service and the smile :)

Spa facilities were exceptional.

Breakfast could have had more vegan/gluten free options. Also, just very strange behaviour from staff all around. It was very hit or miss. For example, at dinner in the Michelin star restaurant, they asked us if we would like an aperitif, we said no just the wine list. They then continued to serve everyone else and we had to ask for the wine list once more. Then we ordered our wine and they continues to serve everyone else again, brought us bread etc, but still no wine. We then had to ask for our wine again. I believe maybe they thought they shouldn't bring out our wine until the first course, but who wants to wait almost 30 minutes waiting for wine? They also brought my partner a different dessert instead of the cheese course they told him he could have and wouldn't budge convincing him he ordered a sorbet. Very strange and we didn't want to make a huge fuss. Same thing with the restaurant the second night (a different one), they took ages to bring us a wine card, then wouldn't bring our wine for ages. I don't eat butter and had to ask four times for olive oil with the bread. Strange again. Finally, I would expect the rooms to not be dusty, but the kind of headboards they had were covered in dust and behind every table it was extremely dusty. Also I would expect pillows that were not completely flat, basically just a pillow case at such a nice resort. I've seem people comment similar things about dust, pillows and the headboard, so it seems to be a running theme. Also found the staff a bit up tight and rude, especially checking out. It almost seemed like they took advantage of how nice we were and only paid attention to the extremely demanding guests who were rude to them. (we saw this happen a few times). Overall the complaints weren't crazy, but for the amount of money we paid both in the restaurants and for the stay itself, I really would have expected much more.

Great Pools, Wellness, Food and Views

Dogs allowed including Pit Bull without a mouth guard - total no go with small children

Very good infrastructure, clean and charming place. The card given for free transportation and funiculars is well appreciated. A special thank you to the personnel who took care of us.

The quality of the food was not up to my expectations, but my wife and daughter were pleased.

First class establishment. Would most definitely stay here again. Great pools and spa areas.

Dinner selection was not American friendly Choice between duck and octopus one night. .

everything was great in the hotel. Loved the outdoor pool in the snow!

the location is not that close to the slopes

- Great food and service - Stylish and cozy hotel with a large Spa - Hotel and Spa were not too crowded which is great for privacy - Spa facilities are modern and of high standards

- Indoor pool could be warmer since it’s well isolated and indoors. The outdoor pool has limited times times where it is open to save energy - which makes sense. However, I don’t see the logic behind keeping an indoor pool almost empty for 90% of its time due to the low temperature

no special facilities like tennis, tabletennis, cooking classes nor yoga classes

swimming pool

everything perfect

Excellent

Small TV, not many channels available

I have stayed at this Hotel many times and it's great. Great food, rooms, location, views...Staff...I love everything about this Hotel..

Wonderful hotel in a spectacular setting. Modern, clean , comfortable and very well equipped. The food is excellent, 3/4 board was well worth it with a stunning 4 course meal every evening. The pools and spa facilities are also fantastic, the outdoor infinity pool in particular - heated to a lovely temperature all year. The area has endless hiking routes, and the hotel was very accommodating to our 7 month old.

Nothing to not like.

Great Food, amazing Views

spectacular view

Exceptional Hospitality!

Television in the room didn't always work. Seems like there was a problem with the internet connection. Would freeze now and then. Spa area had only fruit. Would have been nice with some healthy, organic cookies and other snacks as well. Fruits in the middle of the day don't suit all people as they can create acidity.

The location, the view, the pools, the food, the staff

The AC was not the best so we just cracked a window and it was fine.

everything

nothing

Great hotel with spacious rooms and a beautiful spa area in a wonderful location. The hotel was very clean and the front desk and spa staff were wonderful. Excellent breakfast and dinner service and options. What a view from the heated pool.

Limited program for activities (i.e. guided hikes, ...) which were outsourced (additional charges and no shuttle/pick-up service). The bar was unattended at times throghout the day. This could be due to being between seasons but could have been noted/advertised during the booking process. No kettle provided in the room.