Location

In terms of Value for money, not very good when you could stay at the Mantra for not much more but have more luxury/newer accommodations. Got half a roll of loo paper and tea and coffee supplies were empty. Hotel in need of a spruce up.

The latest cation was within walking distance to main town

Basic supplies, Upon arrival the strong smell of curry in reception area was very off putting. We were checked in to our 2 x third floor rooms when ch was minimalistic with 2 cups and 2 spoons provided Unfortunately I decided to use the stairs to go to reception instead of the lift and was trapped in the stairwell for 25 minutes before being found. I was unable to exit at any level including ground floor. The Staff member on duty advised us that the door is locked and only unlocked in the event of a fire. So be warned if there is a fire in this Hotel you may be trapped in the stairwell until a staff member unlocks the door! A ridiculous and extremely unsafe policy which I am confident is illegal. There was no signage to advise that the stairs were not to be used and they can be accessed from any floor. You just cannot get OUT! The Managers response to me upon a written complaint was nonplus. The CEO of Accor has not even responded,

Bed comfortable. Perfect location. Right in town. Everywhere walking distance. Great water pressure Manger and housekeeping very helpful and friendly

Main light flickered so couldn’t use Shower head was broken. Tv stopped working-was quickly fixed when alerted staff. Elevator wasn’t working the whole time Reception staff were not very welcoming on arrival

Location was great, room was comfy and warm.

The lift wasn't working!

The food at the restaurant was delicious.

When i arrive at 12:30pm after a massive flight to get told your room is not ready and we cant check you in till 2pm so ill have to sit and wait. Its a Thursday midweek in a country town a massive amount of rooms and definitely not busy as i seen 1 person go the whole time i sat there waiting. I understand it says check in 2pm but really your telling me there is not one room available and then the next morning when i leave the cleaners are out cleaning rooms before 10am. I was very disappointed to have little care factor. Also The elevator had been broken for 4 days prior to arrival so walking up 3 flights of stairs was tiring.

Well proportioned room and clean

Bathroom was a bit dated, shower was low pressure

friendly staff, the restaurant was lovely.

the elevator could be repaired as it jerked and clunked when used, increasing the volume of music in the elevator did not improve the use if it if anything highlighted the fact that it was in desperate need of a service. The elevator had not been cleaned and rubbish was on the floor. The placement of the fire/smoke detectors was a problem the fact that they flashed on and off all night, not even a regular pattern was distracting when sleeping and when trying to go back to sleep in the middle of the night. i had signed the receipt for the dinner to be charged to my room and found they had split the bill in the morning - not sure why or how they did this.

Hotel looking aged. Lift out of the 1950s. Last time I stayed at the hotel was 1995 it seemed much the same

No restaurant on Sunday night - understandanable perhaps but I had a late flight in so I had no meal

Breakfast was fine. Location is alright. Easy to find with GPS. The elevator is a bit scary, jumpy and clunky. Parking was free, not secure but free.

Nothing.

Comfy bed and good linen

As above

The restaurant was very poor. It was very clean with nice ambiance and the front of house staff were delightful. However, the food was disgraceful. They were offering a Christmas in July menu. The meat and vegetables (apart from the potato) was dry and overcooked and the pork turned to powder in my mouth. The baked veggies were burned. The meat and vegetables tasted like they had all been reheated - for a restaurant that was charging top restaurant prices it tasted like the worst institutional food. The saving grace was the desert which was quite nice. I did not expect this quality of food from this restaurant and will never eat there again. I will stay there though because I could not fault the staff or my room.

Convenient

Nothing

Everything else was fine.

The food was very average

Position, parking, size of suite, very comfortable bed.

Shower over spa bath, too high to step in and out ( did not use) no handrails...a VERY unsuitable and dangerous shower and very outdated. Toiletries were in large multi use pump pack containers for use by multiple guests.,,very unsanitary.

Had dinner not breakfast, was lovely

Check all cups and spoons are in the rooms once cleaned👍

Breakfast service

Very poor wifi network

The hotel is located a short walk from the centre of Albury and its restaurants and cafés. The check in and out were quick and efficient. Our room was spacious, clean and well appointed with lots of storage. It had good work areas and lighting. The bathroom had all the amenities we needed. For what it offered the room price was very reasonable.

The wifi was flakey. It didn't work at all with one device and was unreliable with two others.

the spa bath

Confort and facilities and location, Restaurant is good.