Magnificent grounds, nice pool, very spacious room with nice coffee and tea. Nice restaurants on site

Very few staff spoke English, was difficult to communicate, but got lucky when checking out when someone with excellent English helped us

住的很好

我觉得要是可以在贴心一点会更好，比如给客人准备手机充电线，设施有点陈旧了

The only negative is the Bidet did not work and the sink was faulty but besides that the pool was great, the room was great, the breakfast was PHENOMENAL

It is a nice resort

Staff' service and attitude are not bad, but it is simply not as good and professional as what you would expect from a luxury hotel such as Ritz Carlton: - very poor service for breakfast - waiting line was chaotic - took them one hour to serve drinks at bar while they had plenty of staff and very few customers. But they were just standing there and chatting to each other, forgetting they were supposed to prepare cocktails we ordered. We had to ask 3 times - they let kids playing and throwing balls violently right at the swimming pool. Accident can so easily happen... Took them literally 40min before asking kids to stop

Overall, my stay at the Ritz was very enjoyable and relaxing! The food was delicious and the beach is nice. Jarvis, my butler, was very accommodating and always made sure we had everything we needed. Also, the AYI’s who were in charge of cleaning the villa 李丹丹 and 池芳娟 were great! They worked very hard and made the villa clean and tidy everyday even when it was short staffed. This was my second time at the Ritz and it was wonderful.

The Villa deck could have used some updates (many loose boards). Also, there were many trees surrounding the villa pool. This made it hard to get sunlight on the pool maybe consider cutting/trimming some of them down.

This was our second visit to Ritz Carlton. The service level was just exceptional. The staff working there like William, Nanncy, Mikael, Lynn and many others just stood out for us. The service level compensated any other short comings. Our flight was on 6 August back to Shanghai, the staff namely William took exception actions to support us to get to the airport. Even though our flights were eventually cancelled due to Sanya lock down.

great location if you want a beach. do play volley ball! the staff will be happy to play with you. it’s a massive place . 450 rooms. bfast can be busy but flow is well organized.

all about the Rooms is great. bfast is great too but the rest of F&B is overrated!.. and poor. sand grill is total rip-off. poor Caesar salads, trio fish.. it’s barely above family mart (sorry). Italian fine dining is also average for the prices. better go to Capella for a nice dinner.

nothing. the experience was so bad that I cannot tell anything I really like

No one at the hotel speaks English. Only one manager at breakfast time was able to speak with us. We had to communicate with the staff using our phone translator, unbelievable in a Ritz-Carlton chain hotel. The service was terrible, they were even rude to us sometimes. We had dinner in the lobby restaurant and the waitresses by mistake brought 3 cocktails to the table instead of two (it was her mistake, not ours). we asked her to leave the cocktail there to fill up a little bit more our glasses (the Margaritas we got were literally less than half of the glass.. a complete rip-off) and she said in a very rude way: NO! later she throws the drink in the sink in front of our faces. on purpose obviously, she wants us to see that, unbelievable.!! A person like that cannot be working in a Ritz hotel or not even in a B & B. guests deserve some respect... When you pay a fortune for a room, for a glass or wine or for having dinner there, you expect other kind of treatment. it took us more than 2 hours to have our dinner ready and all the dishes came at different time. this means that when some of us already finished our food, other people in the group didn’t have they courses yet. not to mention the prices at the restaurant, very expensive and the quality was terrible... In sume, it was the worst experience at a Ritz Hotel ever. if you are staying at Yalong Bay, try Marriott. much better service and nicer staff. on the other hand, that part of the beach it’s no nice, it has not sun beds in front of the sea like the other hotels in Yalong Bay (Marriott, Hilton, Sheraton, MGM) but definitely the best hotel in Sanya: CLUB MED. Foreigners are welcome there, if you’re not Chinese, Ritz is not your place. they treat us as a second class citizen...