The reception and service people are wonderful and very helpful. They were extremely helpful in setting up restaurant reservations, taxi and spa reservations.

There was no elevator to my floor and my room was on the top floor and I had to carry 3 large checked bags and 2 carry ons (my son was skiing so he could not help) up 7 flights of stairs!! There was no bell man or staff to help with bags. And of course going to the room and back a number times of day certainly was exhausting. There was no mention that there wasn’t an elevator or service people to handle luggage. There was also no specific shampoo or conditioner in the room (they had a shower wash that was supposed to work for a shampoo)…..and only one body lotion was there….kind of strange for a spa hotel. Also, the historic hotel I stayed does not have food service so the breakfast that comes with the hotel room is in their modern hotel across the river. The service for breakfast was great though. I thought the staff were all wonderful but they just weren’t equipped to help with bags and with no elevator in the old hotel, it was my greatest work out for 2022 and 2023…..thankfully no heart attack! And finally, they had advertised a voucher available for the taxi to take us to the train station. There were no spots available in trying to reserve the cab they coordinate the voucher with the night before which makes the voucher deal not able to use.

Beautiful old hotel with an exceptional spa! I believe my stay included access to the spa and breakfast. It was a little pricey but Switzerland is an expensive country! Great location right on the river and short walk to Forty Seven Spa and the town of Baden. Staff were friendly and helpful. Room was fine nothing special but comfortable. I would stay here again!

Nothing!

The SPA is very beautiful and hotel is located in a nice place in the village. The staff was very kind.

The apartment was not bad itself, but the fact that it was located under the roof transforms it in a real oven at this period of time (By chance during my stay there where clouds in the sky), but it was really too hot in this room. Although there was a good but too small clim for the size of the room, the noise induced by this air cooling was very disturbing. I think there is a special problem with this room, I did not visit the others. I did not sleep and did my check out the second day. No discount was offered to me for that and I was fully charged and lost one full day. More over all was closed and there were not open public room in this hotel, there were works during these days and no restaurant correctly available. I'm very disappointed to discover that in my country, it is more and more difficult to find management hotel teams that really take care and responsability related to what happen in their place, even if they are not in the hotel when it is happening.

Amazing staff, 10 minutes walk till the central train station and the supermarkets, the studio is well equipped.

There is no elevator in the building with studios. but the staff was very nice and helped me with my luggage.

practically nothing.

1. it is misrepresented. You do not stay in the buildings shown above but in either of 2 modern ugly buildings, one almost next door and one on the other side of the river 2. the new “suites” are not suites, just medium sized rooms. the bathrooms have glass walls and net curtains so with the light on they are transparent - zero privacy! 3. the parking I selected on the booking.com filter does not exist - you have to use a public carpark at your cost. 4. the air conditioning I selected as a filter was a small ad-on unit. after running it at maximum for 15 hours it reduced 27’ to 25’. it was too hot to sleep. 5. it has no 4* facilities - no restaurant, no porters, no room service, no in-room information. breakfast is at the Italian restaurant over the river. Adequate but well below 4* standard. it is presented as a 4*hotel & spa. in reality it is a spa with rooms. only the spa is in the historic building. So if you are looking for a 4/5* luxury suite or room in a gracious building to sleep in cool comfort - this is NOT it.

The room was very big, almost a little too big... The free-standing wooden bathtub was amazing and the bed was very comfy. The spa was sensational: we were almost the only ones there on a Tuesday morning and it really felt like having it all to ourselves!

The room felt a little cold due to the interior design choices (it lacked a sense of warmth and coziness) and dark since we couldn't really open the curtains of the giant windows because it was right next to the pedestrian walkway.

Everything was spectacular. cleanliness. friendly staff. amazing view. great breakfast. lovely spa

nothing that I can think of

clean, spacious rooms. the spa was small but complete. hot springs pool is nice but I wished they have a separate, hotter pool.

Reception staff is great, friendly, professional, and very efficient if any concern needs to be addressed. Perfect location overlooking the river, within a short walking distance to the new beautiful public thermal baths. Spacious, clean and modern rooms. Overall excellent hotel, I will be back.

The breakfast served in the "partner" restaurant is a disgrace. I have never seen such a poor breakfast in any of the 3 and 4 stars hotels I have visited in Switzerland. Not only is the choice very limited, but the quality of what is offered is extremely low. Imagine you go to the cheapest supermarket and buy the cheapest products you can find, that's what you get every morning there. If you book a room for one night only, then maybe you can survive this ordeal, but don't count on having a pleasant experience. As a food lover, I was more than disappointed with it.

Very nice rooms and wellness area

Parking is difficult to find and it's a few minutes walk. Breakfast could be a bit more diverse.

Location is great, friendly staff

The walls in the room was dirty. Furnitures old and there was no proper furniture on the balcony. In general it was not the standard we expected from a hotel in this category. The room's conditions were way below our expectations