Location is great close to Rundle mall and lots of restaurants. Staff are very friendly.

The drinks were expensive and the mini bar is costly! $5 for a small chocolates bar. Mini Bar at the Mayfair is free

An overall overall marvellous experience. Swimming pool, spa, steam room and sauna all great. Room was excellent. Comfy bed. Nice bathroom with good amenities. Well designed room with good use of a small area.

The staff were extremely accommodating, and the room was very clean and well catered.

Nothing, everything was great

Staff

A little expensive

Staff were wonderful and it was a great place to stay.

Location was good.

The room was dark not good light, bathroom exhaust fan was not working, breakfast was ok....not worth for money ...no complimentary water bottle and the worst part was my mum had skin infection after the stay.

Noce location and great service

The exhaust in bathroom in bathroom was broken

Nice and tidy rooms

We were very impressed with our visit from start to finish. The staff were welcoming, professional and very helpful. The room was very clean, the bed was very comfortable and the room was quiet (both from noise outside the hotel and between rooms). Breakfast was included in our stay and the buffet was fresh and had a good range of food on offer. Great city location close to the mall andRundle street eateries. We will definitely be back again.

Nothing, we were very happy with our stay.

The hotel was okay - the staff was exceptional! Everyone went out of their way to make my stay wonderful, from the front desk team to the housekeeping staff. They were all friendly, helpful, and incredibly polite. There was just one exception - a staff member in the restaurant wearing a blue uniform, who seemed like a supervisor or manager. I think they could benefit from some retraining on customer service, as their approach felt a bit brusque. But beyond that, the hotel was okay. The location was perfect! It was within easy walking distance of all the major sights and attractions, which made exploring the city a breeze. Plus, there was this charming little park right in front of the hotel, which was a great spot to relax and soak up the atmosphere.

Cleanliness: The room's cleanliness was abysmal. Dust bunnies filled the corners, and it appeared the bed-heads hadn't been vacuumed in ages." Room description: The Booking.com description of the room was completely inaccurate. It promised a Superior Double Room with Two Double Beds, but I was instead assigned a cramped space with only two doubles." Room service: Room service requests were significantly delayed, likely due to understaffing." Public holiday surcharge: I was surprised by the public holiday surcharge on valet parking and F&B, which wasn't mentioned during check-in." Breakfast staff: One breakfast staff member, a woman in a blue uniform, was noticeably unhelpful compared to her colleagues. While she may benefit from customer service training, perhaps a role change to a better-suited position would be more effective."

Location to CBD is very good Best Bed and Pillows I've slept in while travelling.

Coffee at breakfast way to strong blend.

Staff very friendly and helpful. Very accommodating. A real asset to the hotel.

Facilities disappointing. 3 sunbeds by the pool is insufficient. And pool is very small. Breakfast had less choice than other Pullmans we have stayed at. And being able to order omelettes and eggs, etc, not very well advertised at all.

The Staff were excellent

The bed and pillows was very comfortable

When I arrived I requested that my room be changed and to be located in a room with views. I was told that a staff member would take my suitcase to the new room, since I had to go out. When I returned to my room a couple of hours later, the whole room had a repulsive smell - someone had used my toilet - I found that totally inappropriate.

good location. valet guys were great.

was booked fot 4 nights, would of thought l would of got a room with a view at least, instead of looking into the car park, and having to keep the blinds closed 24/7. was dissapointed with that. and go explanation about breakfast when checking in so never used it.

We loved how close it was to everything and how friendly staff were to us the room was great

Buffet breakfast was quite pricy

Everything was above standard However the check in staff and particularly the door man were way above excellent.

Nothing

Clean, friendly staff. Hassle free

Nothing to say here

The room was very clean. Loved the stay. Would go back again.

NA

Location

Bathroom was dirty No pool towels at the pool

Super lovely staff, comfortable bed and amazingly luxurious dressing gowns. Breakfast was delicious and well priced. Perfect location for everything we wanted to access. We will definitely be back again

N/A

Great location. Lovely room

Gym is a bit small with not much equipment