Hotel localizado muito próximo ao aeroporto, o serviço pago de transfer do hotel / aeroporto funciona muito bem! Todos os funcionários são muito educados, prestativos e simpáticos, sem exceções! Todos os ambientes são bem limpos. Comidas boas em todas as refeições. Bebidas boas também, no geral. Quarto grande, banheiro OK e ótima limpeza.

Alguns elevadores não funcionavam na maioria das vezes. Espaço de brinquedos kids, fora da piscina, poderia ser um pouco melhor estruturado, mas atende bem. Informações sobre eventos e atividades poderiam ter divulgação mais ampla pelo hotel. Sistema de reserva de restaurantes não estava funcionando muito bem pelo site.

We loved our room. It was spacious and interesting and very comfortable. The wait staff in all the restaurants and bars was wonderful! The old world atmosphere was so appealing. The food was always presented exceptionally, but some restaurants really excelled for my personal tastes. Bogavante and Veneto were exceptional. We preferred breakfast at Royal Solaris over Cafe Solaris at Caribe. We also preferred the pool area at Royal Solaris - many more pool options and available seating options.

There were things that weren't spelled out very well on the website. You have to make dinner reservations on the app. But the app is inconsistently available as is the wifi. You also can only have 1 active reservation at a time. So I could not make dinner reservations for all of the 3 nights we stayed. They do allow a waitlist of you want to take your chances and just show up at the restaurant. Their is also a $5 surcharge for room service. It's not a deal breaker, of course, but it's not fully disclosed up front. The pool area at Caribe was difficult to get seating because people would claim their chairs with towels by 7am and then not occupy their chairs for much of the day. We're not sure of the role of the concierge as he wasn't able to help us with restaurant reservations, the glitches with the app or arranging transportation. We had to walk over to guest services at Royal Solaris in order to make them understand that no menus were showing for any of the restaurants. The guest services rep sent printed menus to our room eventually. We ended up having to arrange our own transportation to the airport.

Our room was very nice and comfortable. Housekeeping, outside front staff, and food service staff was friendly and polite. We arrived early and appreciated being able to get a wrist band early and have access to the property while we waited for our room.

The first two days were extremely frustrating. We had problems with the QR code used for reservations, etc and wifi in 2 of the 3 rooms our group had. Staff we spoke for help (concierge, front desk and customer service) to were either not helpful or downright rude. That experience really made us really disappointed with the property from the start.

Las instalaciones, la habitación.

No hay libro de reclamos. Quise dejar un reclamo por una molesta situación vivida en el check in, pero en recepción se me indicó que no existe procedimiento para ello. Me dieron una hoja suelta (sacada de la impresora), que claramente nadie leerá. Poco serio.

La cercania a la playa, las piscinas, todos los restaurantes estan bien, el servicio de limpieza, los desayunos muy buenos, el personal del hotel muy amable.

Misugerencia seria relacionada a la aplicacion que utilizan para poder reservar en sus restaurantes, no me parece que hayan prestado atencion a mis necesidades ya que viajaba solo, en tres ocasiones me movieron de mesa, apesar de que ya habia reversado, solo porque iba solo, y eso no me parece grato. El servicio de wifi es pesimo.

The hotel was nice. Location was nice.

The Internet was the worst. Internet was needed to place reservations for food and activities. The language barrier was bad because it was hard for them to communicate what you needed to do for the all inclusive. The only other hotel we could use the all inclusive was the royal Solaris next door. That's where we had to use our phones before going back to Caribe. If you have medicine issues lifting your legs let them know because the tube shower was high to step in. The room walls was thin. Had to hear the guest next door snoring all weekend.

Food and location, entertainment

First two days no internet in the room, elevator not working some days, dirty plates from other rooms being left on my door side, some areas of the hotel leaking after the rains.

I had a better holiday than I expected, everything was perfect I can't wait to go again