Room and dining was great no complaints

The check in process was a little time consuming after a long flight and still had to wait almost 40 mins to check in was a bit frustrating

I like that the property was very clean. It was romantic, after hours when you were hungry they had a jerk chicken . I Loved that the pools didn’t have a time frame on when you can swim. My husband and I did a lot of late night swimming which we really felt like we were on vacation . I want to send a shot out to your bartender, Sasha that works inside secrets preferred club on the first floor and O’Brien ,their hospitality was superb and so welcoming we will come again!.Thanks for a wonderful stay

The mosquitoes were awful, I feel like the hotel should’ve offered some type of bug spray in the room like the shampoos, conditioners, lotions, etc.

The food was exceptionally great excellent restaurants and variety to choose from.

Some of the staff could have been more friendlier, smile more and also do less discussion in front of the guests on hotel related matters.

The food

The club

Staff are professional, top notch! World Café Buffet is Excellent! Adia and Devon are great Concierge! Dewayne Bartender at Barracuda Bar should be a stand up comedian, he made me laugh every day!! We were in the preferred club group and loved the daily E-Board that kept the activities and news at our finger tips, and the rotation of a small buffet all day made it a fun bonus!!

The options for a Vegetarian are limited, to salads, pizza and fruit. Each restaurant such as French or Italian has few entrees and its not even authentic for each cuisine. Too many issues with maintenance such as shower heads, no lights, things not working or upkeep is lacking. the St. James Resort you can visit has same type of food, so that's boring. The Breathless resort we also has access to was nice to look at but the staff was rude and SNOBBY! Also many chairs with arms such as the French, Italian and Club lounge in Wild Orchid were not able to accommodate many plus size people as I ran into many people complaining (30 or more) in my week stay.

The staff and ambiance

The big cockroach I found in my room

The air-conditioning work very well

Stains on my sheets and blanket. We had to kill a roach in the room. Would've been nice if the room had a small microwave since room service food came cold.

They switch my room From king bed to two double it was our anniversary and we had to sleep in separate beds

Beds were hard and neighbors loud