Room was an upgrade, very spacious and comfortable. Facilities very nice, and very clean. The individual who checked me in was very pleasant and helpful.

The staff on check out were rude and could not have been less engaged. 2 of them sitting at desks just looked up when I came in, no greeting, neither of them spoke to indicate who would deal with my check out, I had to specifically ask which one of them was going to deal. Then the person who did deal was monosyllabic, no pleasantries, no goodbye, kind of extraordinary for a hotel that sells itself as a top destination for business travellers. Need to get the basics right. In addition, when I left a scarf in my room, and my colleague contacted them to arrange its return, they were very unhelpful and when she went in to pick it up, they were pretty rude to her also. So all in all, very poor.

The service from staff was absolutely excellent

staff

old deteriorated interior breakfast was not that good room design expensive for what it offers cracked ceramics in restroom

Everyone was very professional and happy to help

We didnt have any complaints

friendly staff, clean and comfortable.

The location, good breakfast

The restaurant was expensive and portions were small for the price we paid for dinner

very nice rooms, spacious and cosy

na

The Chester hotel has beautiful rooms and excellent staff. Jess on reception was so helpful. The breakfast offering is still very good but we would prefer real coffee than out of a machine. Bar staff excellent knowledge and made experience even better. Toiletries used to be Noble isle but changed to more local to be more eco friendly. Bring back Noble Isle!

The toiletries- please go back to Noble isle. Sign posting re breakfast. Despite staying before part of breakfast had moved to totally different area and we nearly missed it. Coffee out of the coffee machine at breakfast. Wouldn’t take long to make a jug of coffee.