Location, rooms, atmosphere

Boiler broke down, though repaired asap

All the staff were very friendly, and helpful. The restaurant staff were exceptional, they were extremely busy but kept smiling. We had dinner and then the breakfast the next morning. No problems at all.

Nothing to complain about. Everything was really good. I would recommend getting the App pre arrival, as discounts can be applied, which I missed out on.

Very friendly staff.Nothing was too much trouble.Would particularly mention the manager who gave excellent service and always had a smile.

Bed was comfy. Room clean and everything worked as it should. Parking was available. Access to property outside hours was convenient.

Creaking floor boards and paper thin walls didn't help a good night's sleep. Breakfast was disorganised, slow and annoying rather than disappointing. We finally got served over an hour after we arrived to eat and then the poached eggs were overcooked and there was a hair on the plate. All seemed to lie with the man 'serving' who didn't communicate the delays, wasn't dressed to be identified as staff or seemingly trained to know what to do. Made us late for our plans and spoilt our stay.

We were immediately made to feel welcome. There is a lovely friendly atmosphere here and the family room we stayed in was perfect for us.

Couldn’t fault our stay, we didn’t want to be in the centre Harrogate but not too far away so this was a great location for us. We would definitely recommend and will stay here again.

The staff were welcoming and efficient with a well rehearsed informative speech whilst being shown to the room . The room was a large double room and extremely clean. Dinner was typical pub grub and the breakfast was plentiful Breakfast was lovely, a Full Traditional Breakfast, Bacon, BIG Sausages, Mushroom, Tomato, Beans, Hash Browns, Scramble Eggs, copious mounts of coffee and juice.

The toilet disinfectant! It was yellow, so I couldn't decide if the loo, albeit extremely clean, if it had been flushed. it may be an idea to change your brand. My evening meal was tasty but not as described on the Menu - Baked Scallops (2) King Prawns (0) Prawns (3), no Garlic in the sauce which I didn't mind as it may have detracted from the taste of the Scallops and Prawns. Chunky Ciabatta nice to soak up the cheesy sauce. Hunters Chicken Schnitzel, although very tasty did not have any crispy bacon as described on the Menu and they were certainly NOT triple cooked chips. If anything they were frozen chunky chips. So again, although tasty, I was a bit disappointed in it not being described as that on the Menu. Breakfast - tasty, but a bit disappointed that there was no sign of any cereals or Fruit.

The room was spacious, clean and great value.

Friendly staff. Great atmosphere with excellent selection of beers and wines. Restaurant menu good. Bedrooms comfortable and clean.

Breakfast.. Cereals and fruit selection not on offer.