well located, they have a indoor pool, comfortable rooms

The personal is not that service-oriented, not terrible, but it definitely could be better.

No towel in gym

Nice hotel , great location , staffs are helpful

Facility looks out of date

The location is close to whole sale complex so you can walk to shopping since 6 a.m. The room facilities are excellent and room size is big and propotional. Breakfast is good with many international foods.

The location is 1 km from tourist attractive.

The overall ambience ambience of the hotel is pleasant and well kept and the staff are generally friendly, well presented and helpful, many speaking good English which we appreciated.

No signs or attendant to guide us to the inside parking, which we found after asking at reception. The insistence of the check in staff to pay a deposit after paying the whole room cost on entry using our ICBC debit cards. There is no notice of this requirement on the booking form which clearly shows room rates and other taxes which were not disputed. Our credit cards are not Chinese, therefore our preference is to use our money not the banks or be forced to place deposits for services we may or may not choose to use, which needs to be reclaimed later. It appears that a number of items like soft drinks and snacks were removed from the room prior to our entry as well as the mini bar being locked following my refusal to leave a deposit which suggests a distrust of a guest.. Additionally we chose a non smoking room, however this had a heavy odour of cigarettes on entry and spillage stains near the window need to be removed. The main ceiling showerhead could not be adjusted as it was partly detached from its mountings allowing water to enter the bathroom. No welcome pack. In my opinion a personalised welcome letter showing the amenities of the hotel goes a long way toward selling its services and increasing customer spend. As this hotel is marketed as a 5 star establishment some form of welcome gift is usually placed in the room by the management prior to a guests arrival, for example fruit of a small flower arrangement. Please note we previously used and recommend Double Tree in Dubai and other locations where we were based for business purposes before moving to China which met our expectations fully. My above comments are made in light of the claimed rating of the hotel which I felt to be a little lacking on this particular occasion.

Nothing Special

Location is good

pretty good locations to the palace. Good service.

not.

Outstanding breakfast

Ale very good