The staff was excellent was very helpful. The hotel reminded of beauty and the beast it was like being in a fairly tale was lovely

There was nothing that I didn't like but would have loved for spa facilities and the swimming pool is not what is shown on the advertisement

Crazy decoration, great price, clean, high quality.

No in-room tea/coffee facility.

Authentic design , location is perfect. Best of all was the kind staff who made us feel at home. Will be back again!

Leaving a cosy big bed for work.

the rooms and how friendly all staff were, definitely recommend to everyone!

absolutely nothing!

This was my first time at the Crazy Bear. After hearing good feedback, I decided to try. Staff was friendly

The room was very dark and extremely cold. The room was small and by going by the pictures on booking.com do not live up to my expectation. I was not given the room I had initially requested.

so posh and very beautiful place

everything was is perfect

On first glance the hotel including the bar area, patio and room all looked fantastic

On arrival our room wasn’t ready (we were early so no issue here) so we went to the bar to order a drink whilst we waited. Everything was table service so we looked over a menu. When we went to order we were told cocktails weren’t on offer for some reason. So we ordered an alternative, five minutes later a pornstar martini and a Long Island iced tea were delivered to the two gentlemen in the corner. Clearly there is cocktails. The next couple to enter were told no cocktails same as we were. The room (suite 3) was lovely but terribly dark, no doorway between the bathroom area and the bedroom so the automatic lights woke us both up when someone got up to use the bathroom during the night. The sinks were stained and not nice to look at and there was a cracked window. We were under the impression we were booked into the hotel Thai restaurant however this was located down the street, a small inconvenience but one nonetheless. Finally after dinner we went back to the bar and ordered a liqueur to take up to the room. The bartender had a little look then asked what it was because they’ve never heard of it and didn’t know where to find it on the bar (it’s on their menu) all this whilst charging 13.5% service charge didn’t make for a good nights stay. Spending £219 on a suite I left really disappointed

The bath was n the room

Lights were terrible to operate Mirror above sink far too high Shower was not great No privacy for the toilet - heavy draped curtain across the bathroom - but half of mine was hanging off No basic extras considering the cost - like tea facilities in the room - tissues - decent light / mirror to actually see to put any make up on - No drawers to put away clothes Service was very lacking in the bar - and considering the cost of the drinks - basic nibbles like crisp / nuts would of been appreciated Felt like the place was run by work experience staff - and not trained hotel management/ food & beverage !