Where it was located and how relaxed my stay was

There was nothing I didn’t like

Clean and warm

Loud gurgling noise from heat pump in bedroom 24/7 had to get ear plugs to sleep or have heat pump running all the time to stop noise.

The staff are absolutely fantastic people from checking in to the house cleaning staff. Everyone has a great and welcoming personality and appear happy to be working there. We’ve stayed all over the country in many hotels and this is one of the best.

We have absolutely no complaints.

I got a washing machine in my room! Completely lifesaver, with complimentary washing powder. A little expensive but good location.

A bit expensive even in winter.

I room was quiet and comfortable and super clean. All staff that we met were friendly and approachable.

The spa wasn't a spa it was a hot tub, but it was still ok.

maintenance guy is rude, not listening to customer he only listen to himself

no parking not mention in the booking

easy access

liked everything

Great location!

Would have liked to have thicker blankets.

Location was great. Loved it here quite and very relaxing

easy access to facilities

I loved everything

Did not use

All satisfactory

Great location. Comfortable bed.

There was an issue with the heat pump on our first night - I felt that i was 'scolded' for cranking it up and fobbed off as to why it was not working - ie it was my fault. The lady was quite abrupt and scolded me like a naughty schoolgirl! Clearly there was an issue as the next day i got a call to seek permission to enter my room as there was an issue with the heat pumps. We were given a heater by the gentleman on the reception on the second night as he indicated they were still working on the issue- this was greatly appreciated.

Home away from home

Nothing

Location was great, close to shops and restaurants and short drive to many attractions. Room was clean, comfortable and well appointed. Our late check in was smooth and easy.

No issues.

The location

How quiet it was

The location was excellent. The room was a great size for a week long stay. We had a balcony and spa as well. Just perfect for our needs.

Quest property is located in the centre of Rotorua and close to eateries, shops and coffee shops with quiet spacious room with spa.

Location and parking

Walls were thin and could hear the people in the adjacent apartment talking in a normal voice.

Great location. Right in the heart of town. Very clean apartment.

Great location at the very center, close to everything. Hot tub at the balcony was a nice plus for rainy days

Nothing really

It was central to shops and restaurants. It provided basic amenities for a comfortable stay.

Toilet requires a stronger flush. TV screen was half clear and other half one colour tone. Always need to be alert with car parking.

Excellent staff

Slowest elevator ever.

I've been charge 18nzdol for "bank fee" and I still don't know what it mean.. My own bank don't charge me for international paiement. And why the hotel has to be ? No other hotels charge me with these fees ?!