Good location, helpful staff, quiet and warm

Stairs, starting to show its age, not keen on shower over bath.

It was really easy to check in and check out, book a lunch at the restaurant,... Overall our stay was great despite a rocky start

Well rocky start indeed, from our room we could hear some noise, ventilation, washing machine maybe. Nothing crazy but a background noise that you don't want when on a weekend away. It got way worse overnight and early the next morning which led us to think it was a washing machine coming from next door. After looking around the laundry room is right on the other side. After one night without any sleep, we talked to the person at the front desk and they sent someone to "inspect" the noise of course when the spinning is finished and show us that there are no washing machines in the laundry room, indeed it's just a closet. They say they don't know where the noise is coming from etc. That's where I'm really unhappy, they apologized but they never acknowledged that there was indeed a noise. You are not gonna tell me that nobody realised it before us? Turns out the washing machines are right upstairs! They changed our room and from there our stay was good. But i wish they would have simply acknowledged it from the start and changed our room straight away. We inform them about the noise at 8am and changed room at 2pm when we had to go to a wedding 🤦🏻‍♀️ I would still recommend this hotel just not the room 220.

handy location

Room wasn't serviced and we stayed 3 nights

Location was great. Room was clean and staff were very friendly

While we had everything we needed in our room the bed was very soft and not very comfortable

The room was spacious and beds were comfortable.

A table and chairs would have been nice. Very noisy guests banging doors all night.

the room smelt a bit funny when I arrive

Comfortable beds and pillows. Staff were helpful.

Very helpful even when got there late they made sure we got access to our room. Location was good not too busy but yet close too palms mall.

Beds are very uncomfortable, felt like you are going to fall off because of sides giving way.

Location good On site car park awesome

Nothing really

The size of the room is spacious, and beds are very comfortable. The car parking is close to the room and easy for us to move in & move out the luggages.

none