Location was perfect ! more importantly, the staff was outstanding specifically Carlos at the front desk was phenomenal ! He went above & beyond to help me durning my stay. at checkout i wasn't able to find another lodging on my own . every location was booked in flores. he helped me durning a stressful time ! another great staff was Alex in the restaurant his kindness & attention to details helped me .

on my last night there. the wifi went out. this was terrible as i wasn't able to do anything on my phone & the phone in the room didn't work either due to the wifi being down

Wide variety of delicious breakfast selections. Coffee was exceptional!

The hotel nestled among trees over looking the lagoon. Our room was at the end and was so beautifully built. Everything including the floor was in wood and looks like a mahogany. Inside is a spacious room with double bed, an area to work if you want to, who does? But it haa an indoor jacuzzi overlooking a gorgeous view of the lagoon. All open with glass windows and doors. An absolute gem.

I wish they would improve the coffee machine with expresso or at least use real milk. It's a travesty to use powder milk..Those are poisonous.

staff, amenities, rooms and helpfulness.

cost

location of bungalows

no Jacuzzi at the pool and my bed felt to hard

It was wonderful

We cannot speak more highly of this hotel. Everything was fabulous! From our welcome, right down to our final goodbyes. All the staff were so lovely and attentive, the food was great, drinks were great. We did the boat tour as well which was wonderful. We wish we had booked for longer! Thank you for such a fantastic stay!

Everything

We loved everything. From the beautiful lagoon, to the food, the excellent and amazing service, the views, the rooms… A big shoutout to Elmer, Víctor, Alex and Myron who were kind and attentive from sunrise to night… This is a hidden gem and we will absolutely be back soon!

Beautiful property inside and outside the rooms. Great tour on the lagoon included in the room rate. Helpful staff. They made a mistake in quoting me the price of a guide for Tikal and honored the original price they had given me. Service at the restaurant is 5 stars. Staff is very kind and attentive to clients.

Would have hope for more than a continental breakfast. I saw in the review that this is a recurrent complaint and hotel said that it's mentioned under the "?" in Booking.com. So I looked carefully and there was no "?" next to breakfast and no continental was mentioned, so I thought they had now a full breakfast available. But I was wrong. This should be specified in Booking.com to manage expectations. We had curry and mustard chicken for dinner. Beautifully plated but curry very sweet and both dishes were not amazing. Chocolate mousse delicious though. We wanted to go swimming at 9am, but we could not, the pool had not been cleaned. The color of the water was not so clear and lots of leaves everywhere. So we had to skip and took a jacuzzi instead. The museum is very tastefully done in the hotel as well.

Room is very spacious, tastefully designed and has amazing views onto the lagoon. Lovely to find the jacuzzi ready.

Little bit of noise from the kitchen in the dining area.

location