Location and price

Kind of old, rooms need to be updated

Just a block from the bus station and also convenient enough to the main plaza. Nice pool with shady areas. Had a safe in the room and room was clean and well kept. Good A/C. Good price/value.

It was all just fine.

good swimming pool. comfortable beds.

nothing in particular

Like the breakfast and the room.

The service after the stay by the receptionist.

Clean and big room, very convenient location near ODO bus station

Air conditioner made too much noise for sleeping

Good price for what you have Nice pool Kind staff Rooms with a lot of space

The room was really comfortable, and the staff was really nice to us. The hotel is clean.

The room needed maintenance, the bathroom was really small, and the towels looked dirty.

Staff in the hotel especially Alesia and Adrian were super friendly and welcoming. We had a lot of nice chats and they made us feel very welcome staying there. They were interested in sharing cultural experiences which we loved. Pool was never super busy and refreshing in the Merida heat. Breakfast was diverse and helped with fuel for the day. Vegetarian options. Very busy area for breakfast at times but the staff managed this with a smile and good service. Credit to them. Kitchen staff let me use the fridge to keep some milk which was nice. Carnival time in Merida is fantastic, I would go during this time. Air conditioning was great, location to bus station easy.

Room shower could have been more modernised, some tea or coffee facilities in the room would have been nice ( with some mugs, spoons).

Location

Place hotel

Clean and quiet location. also one block away from the ADO terminal which was convenient for me.

wifi was intermittent in the rooms at the back

private parking, good location, possibility to use the pool

the hotel would need a renovation. poor Wi-Fi, old bed which was making noises after every move, very noisy elevator (take earplugs if you don't want to be awake everytime someone uses it), very poor pressure of the water, no fridge, unfortunately, the room service took our used towels and didn't change it with the new ones (we found out after the shower so we had to use ours that we used at the beach)

room wasnt ready. no towels ,pillow cases.. poor internet where we were.. it worked by the pool.

The pool was nice and the room was ok

There was soooo much noise in the room, we couldn’t sleep from 4am until 9am because it sounded like 15 people were in our room talking into our ears directly. We even got out of the room to find someone but were unable to understand where the noise was coming from.

Adriaan the host in the hotel was very nice and helpfull.

Lights in the room were very bright.

very close to ADO terminal

windows at the haul, very dark rooms