Location. Staff. Comfort of room.

The staff were lovely, the owners interested in guests. The location gorgeous and there was much pride in the resort surrounds.

We did have to request refills for coffee and milk, this really wasn’t an issue.

Large room, nice gardens. Good entertainment in dining area.

More family orientated, beach not as nice as others.

So clean and tidy and friendly staff

Amazing location on the beach and near tourist attractions. Lovely pool. Good rooms with soft beds. Fia Fia night was great.

THE BEACH! The indoor and outdoor shower The water station

Plenty of choice at the breakfast each day. They where accomadating with dietary requirements. The staff are super lovely. Nota was amazing the whole trip, whether she was on the pool bar the sunset bar or serving in the restaurant. Good vibes and good service.

I think they should of had a larger supply of pool towels in rotation to reduce wait times.

everything was in good condition & loved the staff

The pool and swim-up bar are amazing. It was raining one of the evenings we stayed and it was epic having a swim at the same time! The staff are very accommodating and professional. The place is meticulously maintained and the menu for the main restaurant is really good. The breakfast is pretty good and there is quite a bit of choice. The loungers along the beach are awesome and make it easy to enjoy swimming and relaxing. The place was fully booked when we were there but it didn’t feel crowded at all. The beachfront villas are incredible, as are the outdoor showers. The fiafia night was really enjoyable and we ended up having quite a laugh. There are six cats around the resort and they are super cute. Lots of dvd options since there is no tv channels in the rooms but there is plenty to do at the resort and its really close to lots of the good tourist sites (including the lava fields and the To Sua trench which are within 10-25 mins away). The landing bar and the sports bar are great places to hang out during happy hour. The spa and massages were awesome! Very talented staff and relaxing.

The king rooms / hotel rooms look quite nice but there are little bugs in the bathrooms at night time that made it a bit unpleasant for those of our group in those rooms. Also those beds weren’t very comfortable and the aircon was problematic. Lots of noise/activity in the hotel area as well so it’s probably more suited for kids than adults/couples. Even though there is a kids pool, parents seem to bring them into the main pool which makes it loud sometimes and some young kids weren’t very hygienic (but when raised with the staff that was dealt with).

Beautiful rooms, great Al a carte meals, great staff (mostly), the slides into the ocean was a fave for our 2 boys, they spent alot of time on them. Great snorkeling with great variety. Family friendly, with great new additions of the trampoline, childrens playground & pool.

snorkeling gear could do with an upgrade. Not all reception staff were very welcoming. Quite often they took awhile to acknowledge us and were not so helpful. Slow service at meal times, often items where forgotten or wrong drinks made.

The whole resort was great. We will be back

Our table outside disappeared on day 5 and never returned. We expected it was used in the restaurant, but we have alternatives

Great service. We enjoyed the food & facilities. Beds a little too soft for my preference but great, clean & spacious rooms. Overall awesome place. We didn’t want to leave.

Washer not working

We had a family pool side villa which was lovely. I liked how they put the family's together as then all the kids make friends and play. There is so much to do even in rain. The fiafia night was amazing, staff do so well. Plenty of choice at breakfast.

The bed was nice and comfortable. We enjoyed the breakfast. Room was spacious.

The TV didn't have any channels, it was only for DVD. Our aircon wasn't working well (blowing warm air) during our entire stay although we had maintenance come in to fix it (twice). Luckily there was a fan but because we paid a lot for the room we expected to have an aircon. The shower also didn't have a curtain.

The place is perfect for families! Lots of activities, the pool is awesome, hotel right at the beach front!!

Far from the airport and some touristy attractions.

Everything you’d need all in one spot! beautiful staff and comfortable place to relax and stay while on holiday, felt like you were at home.

breakfast food was great thoroughly enjoyed the fried breadfruit

As much as pool appears to be inviting the temperature is way too warm we couldn’t swim in pool

Nice staff, pool and well managed.

Facilities got crowded on the last day when a group of 80 people arrived.

great selection

The resort has a good snorkelling beach and good food.

Unfortunately we did not have a good experience from this resort. The main reason was due an experience we had in our room. We had closed the louvred window but someone had cut through the bottom of outside wire net and were then able to open the louvre. When I noticed them looking in at us I tried to chase them but they ran off as soon as I yelled at them. The resort manager (while they were sympathetic and the next day fixed the wire netting outside) we did not feel that they did much to help us feel more secure. We also lost 2 swimming shorts during our stay, someone took them. Money exchange. We thought we were smart by bringing nz cash to exchange in Samoa. At the airport we got a fair exchange the going rate was $1.71 tala to $1 nzd and the airport gave us $1.63 which we thought was ok. When we got to the resort they had a sign saying they exchanged money at $1.62 to every $1 nzd so we thought if we needed more later we could just do it at the resort. The day came when we needed some cash (we have been to Apia by this stage and had had the opportunity to exchange at the banks for a similar rate to the airport but thought the resort was ok) however when we took our money to reception to exchange it they took the cash (without any other conditions being mentioned) into the back room and came out with the money minus an extra 10%. When I asked were the extra money was they just said that’s the exchange fee. It wasn’t written anywhere or told to us until we had exchanged already and if we hadn’t needed the cash that day we would have exchanged it back. Airport transfers: We had a group of 11 of us and we’re charged $75 tala or $43 NZD each to all go in one van from t airport to the resort 75 km. So that’s $825 tala or $473 nzd to get to the hotel. They also pre charged us the same to get back to the airport. So for one van with 11 people to get to the resort and back to the airport it cost $1650 tala or $946 nzd, is this a good price or a fair one?

The snorkeling is great, and the water is beautiful.

The food was not very good and was very overpriced. They needed more staff to provide service during the day. It could take an hour for a basic drink or food order. There’s no phones, TV, or wifi in the rooms, which would be fine if we weren’t paying so much.

We had a wonderful stay - bright large and clean rooms, a beautiful big pool with a sea view and delicious and varied food at the restaurants. Also breakfast was amazing, full cooked spread! Would highly recommend!

Lovely Spa massage, nice pool area, great beach & activities like kayaking, snorkelling; nice restaurant layout & decor; spacious clean rooms. Lovely gardens and layout in a beautiful location. Restaurant, spa, cleaning & grounds staff are polite & friendly. Cold filtered water refill stations are a great idea.

Alot of local produce not available in restaurant eg fresh drinking coconuts, oka or raw fish, banana fritters. Need more welcoming, friendly and engaging reception staff. Nicer music in pool area needed & availability or open times of pool bar is sporadic. No phone or iron in room on arrival (iron was brought in after requested which was good) No bedside lamp.