Staff staff staff all of them nice helpful , I can mention Lu Lu she is special, breakfast staff very nice ..

The chief is so so perfect thanks for him he cooks exactly what we like

very comfortable

the price is pretty high

As a luxury hotel, I have to say you can ask for help or reservations or other requests before you check-in. E.g. you can book a table at its Black Pearl Chinese restaurant - Jinsha, or you can ask them to book tickets for Impression of Westlake - btw I got the best seats for the show,. The hotel owns a private garden besides Westlake, so you can enjoy a peaceful time for your wandering. Also it has a private dock for a reserved boat cruise or even plus a privileged breakfast course on the boat. Best location as well - very convenient for Linyin Temple or other temples near around or Longjing Village. Yes it is expensive, but if you want to have a terrific treatment for you and your families, I'd recommend to stay here at least once in Hangzhou.

None.

Not much to say, Four Seasons is the leading hotel brand for a reason. Everything was perfect as expected. Plus the hotel grounds is simply amazing.

Shame the outdoor pool was closed. And they did cancel a boat tour that I booked on the basis of "wind" however I did see other tour boats out on the lake at the time, not a deal breaker but a shame.

the view

nothing, love everything

both of the location and property layout are unique

the swimming pool and sauna, with which the direction and set up indications are chaotic,

location, SPA and Restaurants

outside pool was closed in the middle of summer

Food quality, presentation and choices are great for all meals. Good view from restaurant and pleasant environment.

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