This hotel does not measure to international standard. It’s a scam that they have 4 stars. The interior was outdated, it was like entering a time capsule. The lobby, restaurant and the first floor was deteriorated. The furniture, interior of the elevator, walls etc was worn out and looked really bad(scratches, discolouring etc.). The food in the restaurant was also bad, more similar to fast food. The pool area on the outside was as well outdated and worn out. The white floor was discoloured, almost black. Our room and the floor we lived on was renovated. But the balcony was discoloured with rust and looked horrible. The view from the balcony also is not what they show, if you look down its a backstreet with fences. They said at arrival that they have an inside pool area includes in the stay. But they require us to pay 550yen/person to enter. They advertise about a beach that is ca 15min walking distance, that did not look like their pictures.

they made a lot of calls to get my taxi.

Staff and room upgrade

Lack of hot water in n bathroom and issues with the travel campaine

Great location

Wifi is hit or miss

Internet was poor and everytime you call to the front desk they didn't want to fix it. Plus no English speakers

Location.

No English speakers at the front desk

The 2 pools and the Onsen are great and the common areas of the hotel are very nice. The breakfast is very large with a lot of different options. The rooms are a good size with a nice view of the ocean. The location is good, being near the beach and roughly 15-20 minutes from Naha. There was a Family Mart acrossed the street, but the always seemed to be out of bento boxes. That was good for coffee and snacks, though.

The rooms don't have enough power outlets, one next to the beds and 2 on opposite sides of the room. Not ideal for someone who sleeps with a CPAP, but not a huge deal as i was able to use the one next to the bed for my machine and our 2 phones were on the other side to charge at night, just a little inconvenient. The bathrooms could use an update, it was clean but a bit dark and they look pretty outdated.

The room was very nice and comfortable with a good view and a pleasant atmosphere. The bathroom was clean with a good shower and bath. I had never stayed in a Japanese style room before and enjoyed the experience. The gardens and plaza were also pleasant to relax/work in and we had a great time on the top floor bar as well.

The dining facilities were quite crowded resulting in delays for getting a table (once for an hour). As we did not rent a car it was difficult to go to other dining options so this was somewhat troublesome. The bar on the upper floor was excellent but we almost missed it so it would be good to advertise a bit more.

location was excellent and facilities were good.

hotel internet access was quite flaky... this sometimes limited my ability to do my work.

Great facilities and friendly staff. Near to beautiful Tropical beah.

Pool times(but understandable during Covid)

Love the pool but the hours for the pool are horrible. Only open 3-8 is ridiculous. We wanted to swim the morning before checkout.

The beds were VERY hard!