La comida en general muy buena, pero sobre todo la atención de l@s camareros y la recepción. Muy amables, atentos y acomodaron todas las peticiones que tuvimos.

Echamos de menos que el bar no estuviera abierto hasta más tarde de las 9. Por otro lado, la playa aunque preciosa, está cubierta de algas nada mas entrar al agua, así que parece más decorativa que práctica; aunque tampoco es un gran problema, ya que las piscinas están muy bien.

The pool at the first room was good.

Our room was musty smelling, mold on two pictures, fan outside patio door was broken and we were afraid it was going to fall on us; air conditioner was broken; the refrigerator did not work AND the curtains on the patio door was not long enough to cover the window so all the workers that came to the property could see inside while I was naked. To top it all off there was only ONE employee that was nice and professional. The manager we spoke with did comp us an extra night when requested and moved us to a new room, however, they didn’t clean the pool or the patio so we couldn’t use the pool at the new room😠 after spending over $2000 for 3 nights. Not to mention I was so embarrassed with the other guests in our party since I picked and planned the trip.

Everything

Nothing

everything was very good.

everything was good enough.

It’s the perfect spot for unwind. Quiet and Cozy.

We had a bad moment with a girl attending the front desk. Our room want’s clean after the first nite, they have a policy of not changing your bed sheets and towels after the third day that’s ok !

Beautiful hotel and the rooms where amazing! with a breathtaking view and gorgeous natural environment.

The service, the main manager was great and solved any problem without hesitation but unfortunately the rest of the team and assistance was quite bad and slow, sometimes they didn’t give you what you had ordered or needed, the cleaning staff even left the dirty towels on top of the dinning room and the floor was always dirty like they didn’t mop at all, we also had to remember them to leave toilet paper. But even though the service it’s quite bad the hotel it’s beautiful and they should improve their staff because it’s worth staying and with that improvement they can definitely compete with any hotel from the riviera Maya

It was nice and beautiful but far from ally he action. The food was terrible and very very slow even though there were not many people staying

Room and view were nice

They let no hotel occupants to use the facilities… refused a refund for my last two nights