Absolutely stunning view and beautiful apartment. Big terrace overlooking the canal.

No aircon or fan and can barely open windows so it was very hot

The property perfectly suited our needs on our arrival in the Netherlands. We could easily get to public transport hubs. The city centre was a comfortable walking distance, and quick access to grocery stores as well as restaurants. The unit was larger than we expected - the pictures and description alluded to it being an open plan kitchen and lounges area, and smaller. We were pleasantly surprised at the size of the accommodation. It is tastefully decorated and modern. Our teens comfortably shared the sleeper couch bed, which was also a good size!

Would have preferred better lighting in the bathroom - we may have missed this, but it was rather dim. The bathroom was otherwise great! Not that this can be changed, and it is the norm in The Netherlands, but wow! the stairs are steep :) Not my favourite, but not the owners fault :)

The location is excellent and the restaurant underneath is an added bonus, although it pays to book if you wish to eat there. Our room in the loft was delightful and very spacious.

A warning of how steep and narrow the stairs are would be good. A repeated request for an early checkin, then a request just to leave our bags, was continually denied despite the instructions and the digital app saying it was possible! Please get this sorted out as I heard a guest the following afternoon was allowed an early checkin! Only one key per apartment is issued and can become a real issue if a couple is involved in separate activities. I would suggest two per apartment as is usual in most accommodation. Communication with the property was not always prompt.

I loved the setting of the apartments . It was idyllic. The apartment was well furnished. The staff were helpful and pleasant

We couldn't work out the television, but we are in our sixties so it was probably our knowledge that was lacking.

Room was very nice and clean.

It would have been nice to have instructions for using the washing machine. I wasn't exactly sure where to put the pod. One of us used the fold out couch in the living room and it was quite loud there due to the bar/restaurant just under the window.

The location in Leiden is honestly just beautiful! We didn’t expect it to be on a harbour, and it was the perfect morning watch whilst having a cuppa! The fact there is the most gorgeous restaurant and bar downstairs that overlooks the harbour is just perfect makes you feel like your on a proper holiday especially when the suns out.

As we went to surprise a relative, we would of loved for her to come around to our apartment too, however there was no way she would of been able to climb the stairs as they are very steep. But for a normal person without any difficulties climbing stairs don’t let that put you off, but for her it was a definite no. Wouldn’t put us off staying again, but if you suffer with knee pain or anything I would think about the stairs.

Excellent location on the harbour with perfect cafe for breakfast or dinner or drinks below. Just a relief after reading some dreadful reviews to find it clean and comfortable.

The communication is very abrupt and unfriendly with a long list of rules. Charging extra if you arrive after 17.30 is a little excessive. For the cost expecting us to strip beds etc is also a little unnecessary. Moved on to a numa property in Berlin and the contrast in terms of friendliness in instructions and virtual welcome was like chalk and cheese. It costs nothing to make us feel welcome rather than potential transgressors.

lovely location near the water

can be noisy sometimes as it’s in a busy area. a more flexible check in/out time would be better.