Welcomed by a cheese scone, great value for money, very friendly staff that were accomodating to our needs. Spa pool available + robes and extra towels if needed. Free coffee and popcorn in the kitchen. Room equiped with toaster, fridge and jug.

The staff is super helpful and friendly.

The toilet drain has some odour but was easily resolved by putting the bin over it.

Tutto! Ostello al di sopra delle aspettative, pulito ed accogliente. Cucina super attrezzata. Staff gentilissimo. Free scones all’arrivo, free coffee e popcorn! Rapporto qualità prezzo ottimo. Posizione fantastica. Parcheggio

Niente! Tornerò sicuramente

Value for money, excellent staff and service. I will definitely revisit

None

Absolutely fantastic! My friend and I were blown away with the hospitality, cleanliness and everything that was available. There has been a lot of work put into this place and it is paying off! So looking forward to going back!

This place is amazing and great value for the price! We were greeted with friendly and welcoming staff who gave us free scones on arrival and showed us around. It was a nice surprise as we were hungry from our long journey. The room is warm and comfortable with heater. The kitchen is very clean with very new looking pots and pans. There is even free popcorn, coffee and hot chocolate! The lounge has a big TV with Netflix which is a great bonus. Bathroom is clean and shampoo and body wash are provided! The best thing is there is a hot tub available for guests to use!! We really love it as there is a TV (also with Netflix) that we can watch while soaking in the tub. Wow we wish we could stay longer!

I like everything:) Hospitality of people, staff, location, my room and the service.

Really friendly staff with good knowledge of the area and happy to help. Really good location at a very good value for money. We even got free scones and popcorn. The kitchen is big with lots of facilities and utensils.

Seems renovations where happening so tad noisy but hopefully will make this accomm even better!!

Chambres propres, personnel au top, grands espaces très bien aménagés pour faire à manger, jacuzzi à disposition, à deux pas du centre.

房間設施與接待，性價比超高

NA

Aquí está la corrección y traducción al inglés: "El personal fue extraordinario. El lugar superó ampliamente mis expectativas, la cama muy confortable, la cocina bien equipada, usamos la barbacoa y el jacuzzi. Todo impecable. Nos esperaron con la habitación climatizada. Volveremos solo para hospedarnos allí." Traducción al inglés: "The staff was extraordinary. The place far exceeded my expectations, with a very comfortable bed, a well-equipped kitchen; we used the barbecue and the hot tub. Everything was impeccable. They even had the room heated for us. We will return just to stay there."

Everything was amazing

The location was superb and the staff were incredibly helpful

WiFi could do with being sorted as it comes and goes but the mobile phone signal in the area is great

הצוות מעולה ואדיב! המטבח נקי ומאובזר. נהנינו מאוד מומלץ מאוד למטיילים!

האמת שאהבנו הכל :)

Staff

The staff is friendly and nice! Didn’t expect the room would be so clean and comfortable and newly renovated! Kitchen is fine, all types of cooking utensils are free to use! And complimentary scones were yum!!!!! If I have the chance I will definitely come here again! Value for money! :)

Friendly staff, I had stayed at suite room it had own kitchen with all utensils. Prefect for a family. All the furniture are really good.

Roof painting in bedroom was little come off. 2nd floor don't have a lift.

Did the job. Somewhere to sleep. Franz Josef is a small place so location was fine. Quiet. Had a hot tub.

A little noisy at times as the room was near reception.

It’s located Right in town, close walking distance to Four Square, restaurant and bar, and attractions around. Nice staffs, clean and neat kitchen. They’re on the way to make it even better with a popcorn machine station in the lounge, coffee maker, TVs, broadband and books. You’re warmly welcome to have a scone with some butter and jams from the Reception when you’re arrived. Amazing!

No EV charge for electric cars, No laundry & dryer

The property itself was ok. Basic, quiet and well-located. That said, there are three or four other comparable or better options within steps of this place. A very negative experience with the staff ruined my stay. They billed my card for two rooms and refused to rectify the billing error. The lack of professionalism in addressing the situation was shocking. They basically told me tough luck and were unwilling to address their error. I would highly recommend avoiding this property. I have never been treated so badly in my life. I contacted Booking.com who say they will contact the property to rectify the billing situation, but they also recommended disputing the charge with my bank. Do yourself a favor and stay elsewhere. The management here is lacking in integrity. Save yourself the potential headache.

See above. Rude and unprofessional staff.

Room was adequately furnished, and clean.

The thin floorboards and walls. Floors were creaking every time someone walked.

Late check in instructions were very handy

Bathroom very small

great location, friendly staff and the kitchen finding area was lovely

the hallway had a funky smell

Good location

The bathroom toilet smelled like sewage during the night which made the room smell

Really good room, it was simple but effective. Comfy bed

Communication with reception Kitchen could have been better equipped

It was clean and well maintained. The kitchen was well equipped, and the baths and showers were clean. The common room Was large and comfortable. Primrose, the hostess, was perfect! She is a great ambassador for this location. She has a wonderful smile for the guests and provides terrific suggestions for what to do and see in the area. She made us feel very welcome and a made sure we were happy with the accommodations.

Nothing

Die Lage ist gut, Küche gut ausgestattet

Im Zimmer roch es beim einchecken nach Schweiß. Das lag wohl daran, dass das alte Handtuch vom Vorgänger am Haken hing. Wir haben keine frischen Handtücher bekommen. Zu der Zeit als wir anwesend waren (17:30 h bis 9:00 h nächster Tag) war niemand an der Rezeption, zum Glück hatten wir Reisehandtücher dabei. Im Bett waren einige haare, ich bin mir nicht sicher ob es frisch überzogen war. Sauberkeit von Bad und Toilette hätte besser sein können. Sehr hellhörige Unterkunft, selbst als (normalerweise) tiefer Schläfer sind wir durch die Geräusche aus dem Stockwerk darüber um 5 Uhr aufgewacht). Trotzdem des relativ günstigen Preises würden wir nicht unbedingt nochmal kommen.

Zimmer ansprechend, Dusche sehr gut, Küche gut ausgestattet. Sehr respektvoller Umgang zwischen den Gästen, insbesondere hat jeder alles sauber hinterlassen.

Zimmer etwas hellhörig.

Any Of the charging points at our room was not working.however, it was working in other part of the premises..we were not able to charge our mobiles or any battary item due to this in our room. I asked the staff for help and she responded that she's not able to find the fault and she will return some amount cz of this discomfort . We had to keep standing at the reception area to get our mobile charged. Next day, we asked the same staff for help again but she directly denied for help and not refunded us a single penny as she promised.

Nulla di particolarmente apprezzabile

Il personale è poco oresente. Arrivati alle 16.30, ad accoglierci non c'era nessuno anche se ci era stato detto di arrivare entro le ore 17 oer trovare qualcuno. La colazione in cucina (toast, burro e marmellata) é stata resa disponibile in ritardo rispetto all'ora prevista, creando disagio a chi aveva programmato escursioni. Bagno piccolo, lavandino piccolissimo.

Location

No hot water for our stay so we couldn’t shower at night. Had to wet a hand town and wipe our self down for the shower.

Everything. Bedroom, breakfast, jacuzzi

Great value for money and comfy beds. The free breakfast was an added bonus!