We were well informed by the host and could check-in without any issues. Communication was adequate and always friendly and helpful. The resort is well protected with guards and gate. The room was spacious and had everything you'd expect from an appartement. We were in particular happy about the laundry machine. The place is recommendable for families but not couples.

Depending on your desire the location might be great, for us (we spent most time up north) we did not know Cali before and had to constantly take cab rides (30 minutes) to get to a more secure area with restaurants and coffee places. Also the night life was more popular in the north of Cali. The room needs some work overs, several areas (especially bathrooms and living room) have stains or the color is peeling off, are chopped or malfunctioning (shower doors). The "cage door" before the regular door was hard to close and reopen, so we ended up not locking it. The carbonmonoxyde alarm made constant peeping noises so we gave it to the hosts relatives not to be bothered further.