Location, as good as it gets in Bourton-on-the-Water. (In my opinion!) No street noise. On-site parking.

Staff, (with the exception of two) not as friendly as I would expect them to be. Several times I said to my travelling companions, that they look as though they didn’t like their jobs. We all have bad days at work however, we stayed 6 nights, and it was the same every day. Breakfast was good, but on the two occasions we had our evening meals, tbh, we wish we hadn’t. Eg., I ordered the nachos, with extra cheese (an option for extra $$). I received a large plate of corn chips smothered with melted cheese. I had to ask for the salsa and guacamole (as advertised on the menu). A very small amount (approximately a tablespoon) of each was brought to our table, which I had to share with my friend who had ordered nachos as well. Yes, we could/should have complained, but decided it was a first world problem. We had food after all.

Location excellent break very good friendly staff

N/A

Very comfortable bed. Breakfast was excellent and my dietary needs were fully met !

Signage to my bedroom was a little confusing, Could have been mor clearly indicated

great location

very dated uncomfortable rooms. Seems to be badly run with lack of staff, no one there at all when we arrived for breakfast, the chef had overslept following a 'big' night the night before, we had to get back home early but it was nearly an hour before we had breakfast. We would not return here.

The location was excellent, rooms comfortable, warm and clean if a little small. Met my expectations for a 3 star hotel

I have 2 friends who are coeliac. With my original booking I aske for gluten free bread and sausages for breakfast. I als asked if they could get some gluten free beer in. I phone on the week of our visit and the hotel confirmed our needs. However on out arrival there was no gluten free beer , only gluten free lager. At breakfast there was no gluten free bread or sausages. Very disappointing. Staff did offer to pop out for some gluten free bread but we declined. We should not have been in this position in the first place.

The Duke of Wellington is in a good location. It is a dog friendly hotel. The breakfast was good. There was a variety of reasonably-priced evening meals to choose from.

The reception was at the bar and there was no appropriate meet and greet of the hotel guests who had booked overnight accommodation.. The hotel was extremely noisy. The drinkers (boozers) were not separated from those who wanted to dine in peace and quiet. The noise, both inside and out, could be heard from our bedrooms and didn't finish until well past midnight. The plumbing in the bedrooms was poor, e.g. It took a long time for the water to drain away from the sinks after use. There was mould on the ceiling of the shower in room 4. There was no hanging space for (wet) outdoor clothes. There was no provision for wet shoes/muddy boots.

Great location warm welcoming feeling

Nothing great

Breakfast, location, staff

Nothing