Staff were very professional and very friendly. Provided cake wine fruit and port as birthday gift

Charging for teabags

The building is historic and beautifully restored. The room was well decorated and very comfortable. The breakfast was lavish and included local specialities.. Members of staff went out of their way to be helpful.

I did not think that the level of the cooking at dinner came close to measuring up to the other attributes of the hotel.

Lovely and quiet, staff very friendly

coffee could be better!!!

Staff were very helpful (especially Alex who was very welcoming & kind). The building was beautiful and we were interested in the history. The breakfast buffet was excellent.

The bed was very hard and the towels were snagged and tatty. There was shampoo and shower gel dispensers in the shower but no conditioner. Not very serious but in a 4 star hotel it should be better.

such a calming atmosphere. the courtyard and pool are beautiful

the new rooms aren’t as good as the older ones

location, breakfast, parking on site

paying for room water

The food

Got stuck in the lift but lived to tell the tale.

Location, building, comfortable rooms with friendly and thoughtful service throughout

Very friendly and helpful staff. Beautiful building. Spacious rooms. Excellent food in the restaurant at reasonable prices. Good breakfast.

Tea and coffee making facilities in the room would have been nice.

We really loved the property, the location, and the fantastic staff. Breakfast was amazing. Overall we would highly recommend and visit again.

The only little niggles were: the coffee with breakfast - sorry, but it was undrinkable; and the hard mattress with hard springs that bruised my hips and kept waking me up! I also think having some more information about the area, walks, sights etc. would be good (the tourist info in town was shut the first few days we were there). Obviously you can find stuff online but sometimes it helps to have real life copies! But really, minor niggles as I say, this was lovely and we’d definitely return.

Beautiful historical property that has retained many of its original features and yet is a comfortable and efficient hotel. Staff were friendly, polite and helpful.

Dinner plates should be hotter.

Beautiful location; impecable property; attention to detail; very comfortable bed; super nice helpful staff; Rita at the front desk was an angel.

Nothing

Location very central, comfortable beds and pillows

Stained lampshades, dust around edges of floors in bedroom,broken outside terrace light.Tired furniture in room. Breakfast was disorganized. Having to get out of your car and go to reception to ask them to open garage door. It needs a code fitting or a buzzer to reception

the building, location, swimming pool, breakfast

n/a

The building is breath taking and it's very good location

The breakfast was only a standard buffet. I would expect better, and have experienced in the past, for this standard of hotel. We could order eggs with the breakfast but they only got it correct twice out of four. The bar in the evening took over 15 minutes to bring us drinks. The housekeeping for the room was strange. We received chocolates every day but only water and fruit on the first day. There was only one tea bag which was not replaced and never any coffee provided.

interesting building and history. this came recommended to us and we are not disappointed. all the staff are very helpful and arranged restaurant booking taxi and other requirements we had.

beds are a little hard, ok for me but some might find them difficult.

The staff were excellent in every respect Restaurant service improved since previous visit in 2019

Nothing at All Level of service consistently good No reason for compliant on any issue

location

Truly relaxing stay in this architectural gem in Tavira. Centuries old stone arches, courtyard, staircases, some wonderful art & a pool in a garden framed by a picturesque ruin. Superb breakfast (the cheeses!!). Delightful, efficient, accommodating staff throughout.

The coffee at breakfast is pretty awful. Though don't let that put you off - all else is perfection but it would be nice to see it improve on our next visit.