The hotel was close to the train station which was nice. It was located centrally to observe the sights and frequent local restaurants. Also the staff were awesome and friendly.

Nothing!! Everything was great.

La ubicación muy buena, el personal agradable y el restaurante / desayunador bastante completo, con buena oferta. El lobby y restaurante son espacios agradables

Los baños y pasillos algo anticuados

駅から徒歩で約6-7分、カペル橋や大聖堂にも近く便利な場所ですが、大通りから1本入った場所にあるため静かでした。落ち着いた雰囲気でくつろぐことができました。昼前に到着したのですが、快く荷物を預かってくれたほか、チェックイン前なのに宿泊者用の優待パス（市内交通や入場料の割引券）を発行してくれました。

Proximity to the train station and old town Lucerne but quiet. It also is one of the few hotels in the area that has air conditioning which is a plus during the summer. Mini bar in room is also included in your stay!

Lucerne was a huge highlight of our trip, we fell in love with Switzerland!!!! What a beautiful country. The hotel staff were lovely and accommodating but we were very disappointed with the hotel experience.

For a four star hotel, I was surprised to feel as if the rooms were not very clean. The beds were not at all comfortable, despite seeing other positive reviews about that. We woke up to bites on us and had to manage the repercussions of that the rest of our trip. We let the staff know and they were horrified and kind to us, but we still feel as if others should know. There are better hotel options in Lucerne. I do not often leave bad reviews about anything, but felt compelled to save someone from a similar experience.

Sehr freunliches Personal. Lage und Parkhaus.

Duschen in der Wanne

Clean, modern, great A/C; close to the train station, and American sized bathroom. Beds were comfortable. Luzern is very walkable, and this hotel is perfectly located for tourists.

No negatives at all.

Confortável e bem limpo. Reposição de água para beber de boa qualidade todos os dias sem custo adicional.

Banheiro com chuveiro fraco para o banho.