Location, staff, rooms, facilities.

The price was slightly high and the exterior needs remodeling.

We loved the included buffet breakfast, including juice bar and omelet station. We loved the golf cart ride down to the beach and the loungers. The prices were all very decent.

I wish we were told about all of the amenities at the hotel. We were told there was an indoor pool but they left out that it was at an extra cost. It was cold one of the days we were there and I would’ve been happy to spend $40 on a spa day to use the indoor pools and saunas, but reservations were out. The beds were not comfortable, the room far too hot. Lots of mosquitos.

The resort itself, very friendly staff and the quality of hospitality

It was distant from any other main attraction points and other good beaches but the hotel had it’s private beach

All

None

La plage et le lieu

L'accueil, la mauvaise qualité des chambres et le prix trop onéreux. Enfin, la qualité de la nourriture n'est pas au rendez-vous.

Strand inkl. gratis Liegen und Sonnenschirmen (ausser Reihe 1 und 2), sehr gutes Essen, freundliches Personal.

Es gibt renovierte Zimmer und nicht renovierte Zimmer. Die nicht renovierten Zimmer sind katastrophal und unzumutbar. Die Hotelanlage inkl. Gartenanlage ist nicht gepflegt. Die Sonnenschirme am Pool dürfen schon bei leichtem Wind nicht geöffnet werden, da sie nicht stabil genug befestigt sind. Die Zufahrtsstrasse zum Hotel ist eine Sandpiste. Die Animation ist dilettantisch und peinlich. Das Preis-/Leistungsverhältnis stimmt in keiner Art und Weise.

This hotel has a great private beach so its location is first class. Restaurant, porters, chambermaids and general staff were good, and helpful. All staff greeted you as they went past. The breakfast and evening buffet food was of good quality. The beds were very comfortable

This claims to be a five star hotel it is not.The general feeling is that it is very systems bound and catering for large numbers at a time, not individuals. The staff are not empowered to adapt to individual needs, either at pre arrival booking stage or once in situ. There is no dedicated concierge and no-one answering phones after 10.30pm.We had an executive junior suite with decor long overdue for an update, the fridge started leaking after 22.00 - there was no-one to answer a phone or rectify the problem. Reported again at 9am and finally attended to. The fridge had obviously leaked before as the shelves around it showed clear evidence of previous water damage. (A bottle of Prosecco and strawberries sent but no apology and no offer to move to another room. Unknown to us the replacement fridge was not turned on at installation - so it did not function ). The main restaurant is buffet only; serving over 200 people at one time- again not a 5 star experience. On the hotel private beach a first second and third line system operates - this was not explained to us at checkin - we arrived at the beach to be told you pay extra for beds on front lines one and two! Something we have never experienced in stays in other luxury hotels worldwide. At well over £1200 per night it did not feel like a “special” experience.

Location was grand, young staff full of enthusiasm.

Rooms are old and outdated. Food not consistent throughout the resort. Lots of frozen food