* THE STAFF: everyone from Babis in the pool bar, Eleni in the restaurant, our sweet maid ... lots more to mention - they were all working tirelessly to keep standards up and make sure we were enjoying our stay. Everyone was ALWAYS smiling and helpful and always eager to please. * CLEANLINESS: never once did I have to question the cleanliness of the glasses, plates or cutlery (and I am very fussy). The whole place is kept spotless and the staff should be commended for this! * OUR ROOM: the Junior Suite - Split Level has a toilet and bathroom upstairs and downstairs which was an unexpected bonus for us! Room was very spacious and incredibly clean. The A/C worked amazingly well. * LOCATION: right at the perfect point between Platanias and Agia Marina with plenty of local shops and restaurants nearby in walking distance. Little mini market virtually next door if you need any snacks, drinks, essentials or gifts.

* POOL: can get overcrowded and with lots of families can be noisy if trying to zone out and read a book. * WIFI: sometimes ok, but wasn't always reliable. * FOOD & BEVERAGE: quality of drinks could have been better. The coca cola must have been non-branded cola and was always flat. The cocktail options were not great either. Lots of food options but nothing to rave about.

friendly staff, delicious food, good all inclusive service, nice hotel

The food was fantastic, nice swimming pool, very, very pleasant staff, good localisation 5-10 minutes to the beach. We had night fly, they let us to stay in the room free.

If I could give an 11 out of 10 I would!! This is a 3-star accommodation so not a luxury hotel (just so people reading this know not to expect 4 or 5 star amenities). However this is hands-down more than excellent value for money given it is all-inclusive. Even 2-star hotels come out much more expensive than Sunrise Village Hotel especially when you factor in food & drinks. We were a big group of 6 families and all of us are singing praises!! Kids & adults alike could not want for more. What we love: 1) Food is delicious, satisfying and there is a good mix of soup, meat, fish, veg, salads & desserts. They also vary the dishes each day so we didn’t tire of eating the same (we stayed 1 week). Snacks also available throughout the day. I couldn’t believe the price considering food & drinks are all-inclusive! 2) There were daily activities to keep children entertained. 3) The rooms are spotlessly clean! I ran my fingers over the wardrobe shelves to make sure I could place our clothes without needing to lay a sheet first (which I usually do in other hotels) and they were dust-free. Some of my friends moved their sofa beds to join them together and the floor underneath was also very clean. Furthermore rooms are also quite spacious, with balcony and shower room/WC each downstairs and upstairs. 4) Although it isn’t a beach front hotel, it is only a few minutes walk to the beach. And the walk is pleasant one. Tip: there is a shop just a stone’s throw away from the hotel that sells drinks, snacks, souvenirs, etc - cheaper than many of the shops along the main road. 5) Last but certainly not the least — the AMAZING STAFF!!! For me (well for all of us really) the staff here are the HEARTBEAT of the hotel. Every single one of them is not only efficient but kind, accommodating, welcoming and always eager to please. Huuuuge shout-out to Konstantina who had sorted everything out for us even 2-3 months before we arrived.

None!!!

Everything! Quality of the rooms, variety and quality of the food and very helpful, friendly service.

nothing!

good choice of food,always hot and fresh , friendly staff, good location , clean rooms, free parking in front of the hotel .Everyone is wearing masks and gloves .

very nice food, great staff, clean rooms, good location, nice balcony view.

The food was incredible, great variety of food available which was different each day and at a really high standard. The pool is big, staff are friendly and the room was really nice!

The staff and the duplex room and it was clean. Hard to think of anything else.

I did not like the food, the cheap drinks, very basic bathrooms, cheap tables and chairs (felt like a workman's bench) the longer that advertised walk to the beach. We did not use the ALL Inclusive despite paying for it, poorly lit food area and not a good choice of food. Way overpriced and could not wait to leave.

Staff was super nice, food is fantastic.

Wi fi was bad in room

We enjoyed our time at Sunrise Village. It is a nice quaint hotel that offers something special for anyone who seeks relaxation and joy. The rooms were a decent size, the food was good, and the staff was excellent. It was a wonderful stay.

Maybe the food collection could have been better. Overall, it was a great stay.

I stayed here last week with my wife and two sons (8 & 13). We had a really good time. All Covid protocols were followed and even with Covid putting a bit of a damper on things, we really had a good time. The room was nice, the kids loved the pool and the ice cream included in the all inclusive package. Hotel reception was amazing and always great about suggesting places to go and things to check out. The food was okay, we generally found something to eat in the buffet and they even packed us a lunch for the days we were out and about. Overall, a great trip and great location.

Food could have been a bit better, but I would like to visit again after Covid has ended.

Great hotel and staff, all inclusive food selection was good and variety was plentiful, rooms were slightly dated and the only reason the hotel was not 4 star, pool life guard should spend less time on his phone and more time focused on the pool, don’t let that put you off as we would definitely stay there again.

Nothing

The room.

The pictures sold it as it being quite a big hotel, but it was alot smaller than expected.

Tasty food

The atmesphere and calm aura that the beautiful and attentive staff bring to the place. This is what makes a great holiday for all guests. Nothing was too much for them. They treat you like you are special and the most important person on the planet. It's a sign of a Great Owner when you have staff like this. The quality of the accomodation is exceptional. The huge clean , sparkling pool is a dream. The incredible Gianni's at the poolside bar ,always smiling and giving his best to every guest along with the dining room staff and the bar also. And then the wonderful awesome entertainment by Andreas was just one more bonus. The incredible hard working cleaning team and Thier attentiveness to the covd18 problems. And the super efficient maintenance man too. I am going home feeling much better in myself than when I arrived in a stressful state after my business collapsed recently. This time out was the answer to my critical situation.

There should of been a full house being peak season. There should be more British taking advantage of these time to travel to Crete and support the economy and wonderful resorts like this great find. It makes me sad as without this we can easily loose these tourist facilities that are those very special places we can sometimes find. I have no regrets at all about my stay at sunrise village at all.

Excellent hotel - great value for money, lovely staff, and very nice food. Hotel room was much bigger than we expected too. Would definitely stay again.