Hotel is in a great location, almost on the beach. Although rear of hotel overlooks a disused old Pontins camp, but you can see mountains in the distance. Our room, 'mountain view', was spacious, nicely decorated and very clean, bathroom obviously recently refurbished, modern and, again, very clean. Everything you would expect, TV, kettle, tea, coffee, milk, iron, ironing board, hairdryer, etc. There's no nightlife or shops, amusements etc nearby. You can walk for miles along the prom. We went for dinner, it's quite expensive, wife wasn't impressed with the white wine by the glass, decent selection of beers, mostly lagers and IPAs. Restaurant nice place, clean, view of the sea, outside terrace when hot enough. Lovely staff, excellent service and very well cooked food. Unimaginative choice for veggies and vegans, only three items. Breakfast was in a different room, not as nice, no views, but clean, very busy but staff were great, quick service and the range of cereals, juices etc was great, the hot food - full Welsh for me, veggie for Mrs - was great, the bread for toast was lovely. No complaints. We used the pool twice. Changing rooms are being done up so no showers, but we showered in our room. Pool clean and warm only 1.2m all over, so no diving. Water warm enough. Free car parking. We stayed only one night, could have done with two, but unless you have a special interest I'm not sure you would stay longer.

There was a strange thing with water, sounded like a cistern filling up several times a day and night, the sound was audible in the bedroom but appeared to be coming from the bathroom. Perhaps it was from the room above but the noise travelling down a void? We asked two different staff for a late checkout and both said it would OK, but the cleaners knocked on at the normal check-out time, then reception phoned to tell us we were late checking out. When we spoke to them they seemed to accept the fault of not noting it was theirs but didn't apologise. So, if you ask for a late check out - triple check it.

We got an upgrade to a sea view room with a bath for £20- we had walked there from Offa’s Dyke so this was very welcome.

The pool and spa were closed for maintenance.

The location is definitely the best bit about this hotel.

We thought service was really slow in the restaurant - the food was ok but nothing special , the steak £30 looked unappealing, the burger I had was nice but for £16.50 it wasn't worth it They had contacted us after we booked to inform us the pool would be shut , but we had chosen the dates for a reason and that in itself wasn't a deal-breaker at the time but still charged £149 for the room. The room noise was horrendous , hardly slept a wink and when we did it was just because we had to , not because the noise subsided, the room was first floor at the back and there was no respite from the sound of a generator? We couldn't open or shut anything to stop this noise - it was like being in a noisy fridge all night - horrible - I think it came from the pool below - The next morning we were absolutely shattered,, and fuming at the same time - Quickly ate some breakfast which was fine and went to check out - I was going to let reception know how bad that room was but there was nobody around . Would we go back ? The answer is no , why ? Because they must know the racket in that room and still rented it to us - I do not appreciate that.

it was close to the beach

the property itself was run down, the facilities were poor and the staff were horrible towards myself and gave me attitude and looked at me as though I was dirt on the bottom of their shoes. I asked for room service paid the charge for my breakfast as I did not feel comfortable in the breakfast area due to the amount of dirty looks I got from the staff. anyways my breakfast arrived 40 mins late and I opened the door to a lady who shoved my food infront of me and tutted and walked off.

Comfortable. Decent value.

Quite dated decor. Parking has height restriction of 2.1m but alternative parking can be provided in the staff car park for taller vehicles via prior arrangement.

Not much going on in Prestatyn. Hotel had lovely view of the beach. There wasn't much in the surrounding area especially for families. Not fault of the hotel though. Beds very comfy, food and drinks good. Service in bar area slow.

Breakfast was OK and that's about it. No cold buffet or pastries on offer, only cereal and fruit juice. This is poor in comparison to other hotels. Cooked breakfast tasty, but very small portions, 1 rasher of bacon, 1 sausage, 1 small hash brown etc very disappointing.

- Beachfront Location - Seaview room - Spacious family room for 4 adults (Quadruple room - 1 double bed and 2 twin beds) - Had 2 bathrooms - Breakfast was good with a variety of choice - Check in and check out was easy - Great place to stay for a few nights break - We didn't arrive by train however the train station isn't that far a walk probably 20-30 minutes depending on how fast you walk - Local taxis are quick and accessible to use

- Some of the staff weren't very chatty. The only member of staff that had a chat with us was the bar man on the last evening we were there - If you want places to eat aside from the hotel bistro it's like the train station you either need to drive out or walk 20-30 minutes. There's nothing really local within 5-10 minutes walk aside from the beach hut up the beach

Bathroom mirror light

Nothing

Very nice place. Nice breakfast

When we got to the hotel the toilet wasn’t flushed from previous guest in our room

The location of this property is stunning Right on the promenade Directly infront of the sand and sea

Nothing

everything

nothing

We have stayed there before and always found the staff friendly and helpful. Booking late we had a smaller room this time but still comfortable and adequate for a few nights. Very comfortable bed, which is important for me.

Sadly the lift was out of action this time but the delay of a couple of days in repair was down to the lift service people. The hotel staff were very apologetic and helpful with luggage for example.

Great location! Very helpful and friendly staff!

Nothing

Excellent sea view and service

Nothing

All good very clean and fresh. Food was very good, staff very good. Room good. Overall a great 1 night stay.

Can’t think off anything not to like.

EXCELLENT BREAKFAST EXCELLENT FOOD EXCELLENT SERVICE STAFF ALL LOVELY LOCATION EXCELLENT RIGHT ON THE BEACH EASY ACCESS INTO TOWN GREAT INDIAN RESTURANT GREAT CHINESE OUR ROOM WAS GREAT COMFY EXTRA LARGE BED GREAT NIGHTS SLEEP THANK YOU.

NOTHING

Lovely rooms, on the beach

Nothing

The staff make it what it is

Friendly helpful staff with good food made it a great experience

Nothing! the staff were very very rude special the women on breakfast was so rude i ask for toast and they say no sorry, coffe the most horible coffe i ever had ...full breakfast was one saussage one bacon few mushrooms beans and thats it and not fresh cooked anyway . there are not any shops around you can only go by taxy or walk 30 min so if its rain you cant really walk that long and you have to eat them food witch its not nice at all. breakfast bufet its just orange juice and cornflakes🤯🙈 shame on them. my friends come this morning to eat breakfast at 10am and they say its close so they didnt offer them anything😂 how bad its this🙈 anyway breakfast its from 7-10am so you have to book everyday your breakfast time you cant go anytime from 7-10 must be booked at some time from 7-10🙈 if you book at 8 and you want some coffe at 7:30am no way to get it. 🙈🙈🙈i will never ever go there again and i say shame on this people witch treat customers like this.

nothing at all

Seafront location

Bar/meal prices, dead flies in hallways, leisure/pool facilities poor, only 5 beds around the pool and steam room wasn't working.

Breakfast was decent, a wide variety of choice. The Bed was comfy.

The hotel was rather tired and in desperate need of a deep clean . The carpets in the corridors were visibly dirty. We attempted to go in the spa on the Saturday morning as we were told it was closing that evening for maintenance, unfortunately the sauna was off and the pool was cold. The bed was comfy but we were woken up by the sound of the occupants above flushing their toilet, it was super noisy. The bathroom stunk of an odd damp smell and the glass shelves and sink were dirty with stains on them.

I don't have time for this. Ticks is all you get ands it will stop you from pestering me.

I don't have time for this. Ticks is all you get ands it will stop you from pestering me.

2nd stay at this hotel. Busier than last time but a wedding and birthday party were held at the hotel. Even though busy bar and restaurant staff first class and attentive.

Just had a small meal in the evening absolutely delicious Breakfast was delicious with plenty of choice The room was nice and cosy bed very comfortable best sleep I’ve had for a long time. Didn’t need heating on in the room as it was warm enough,actually slept on top of the bed

We used spa facilities personally I thought the pool could of been a bit warmer

Beautiful, quiet, clean. The entire staff is amazing and kind. We loved it

Nothing was wrong

Room was immaculate sea view was amazing staff were incredibly friendly and accommodating food was perfect nothing was too much trouble

We booked a room for three adults, my daughter having learning difficulties so not able to have her own room. We were very pleased to find we were given adjoining rooms that had two bathrooms and great views.

Not enough sofas and lounging area to relax around the bar.

Very well ran hotel, staff were excellent as was the restaurant!

The bed was rather hard for my personal comfort.

The food is excellent and the staff friendly. The hotel is situated next to a lovely clean beach.

Sadly ther was no airconditioning on two of the hotest days of the year

Fantastic,staff,food, and cocktails. It is a fabulous place to stay,that's why we keep going back!

We didn't like having to leave.

Breakfast was lovely, the choice was varied and the portions very good. I had breakfast twice and I was not disappointed. The service was first class. All the staff were friendly and attentive. Tables were cleared really quickly and you were served quickly too. Dinner - I had a meal once in the restaurant and this was lovely too. The girl who served me was very friendly and spared the time to have a bit of a chat with me. Another lady asked if everything was ok too. Room - Bathroom lovely, the view was ok.

Room - (not saying I didn't like the whole room). The room was ok, bathroom lovely, the view was ok, the only let down was that the floor had not been hoovered properly (bits of food and nail clipping)

The beach front, restaurant & bar

Not enough staff, some staff not overly friendly. Didn’t seem to be any Manager there all weekend