Breakfast and Breakfast location were amazing

I thought it was weird that you rent an entire apartment but you still have to pay extra if you use every room in the apartment. if you rent the place you should get to use all of it.

The property was well-maintained, and the staff was extraordinarily

Didn’t really quite understand why we had to buy a second bedroom when the suite had a total of three bedrooms

great location; amazing views and space. excellent staff; love the grounds and beach.

n/a

staff, pool, beds were comfy

the lobby was outdated, games room needed love, gym stunk

None

They do false advertising. There is no panaramic view. I checked out after 15 minutes and I will dispute this with my credit card.

We had a very negative experience, the only good thing was the guy in the front desk, he was respectful and tried to help, but unfortunately he couldn't do much.

The price didn't meet our expectations at all, it was outrageous. it wasn't cozy and nice as we expected. There were smells of bad chemicals on the bed sheets and poor hygiene overall, the room was dank and stuffy, it seems like there was no fresh air for a long time and wasn't well ventilated.

The property was very clean and inviting. The suites/condos were huge and private. The restaurant had excellent food. All of the staff were very genuinely friendly and helpful.

I traveled with my 2 daughters to the Manuel Antonio area for a week long vacation. We booked at Los Altos after a bad experience with another hotel/spa in Uvita, where we planned to finish our vacation. After an awful 1st night at that terrible place, I booked Los Altos for our last night in Costa Rica. We had come for lunch here earlier in the week at the Karolas restaurant and was impressed with the grounds and security. We left Uvita and traveled back to Manuel Antonio for a far superior experience at Los Altos. The staff, Teilin, Alissa and Kenneth, were all so welcoming and amazing! Our suite was gorgeous and HUGE....2500SF+. I booked and ocean view room on the 5th floor and the views are spectacular. The girls and I enjoyed sitting out on the deck all night after enjoying the pool and hot tub. We had complimentary welcome drinks at the pool as well. The breakfast was amazing! The best we have had at any of the hotels we stayed at this trip....4 so far. We are sad that we didn't book this hotel for the last 2 days instead of the one we stayed at in Uvita. The service is top notch, the grounds are beautiful and the apartment suite is gorgeous. Upon entering there is a wonderful scent to get the senses going. I can't put my finger on the smell of the room, but it reminds me of a spa. It's wonderful! Our last morning at the pool, there were tons of monkeys, some with babies. They came so close and were all over the lower pool area where the trees are. It was so incredible and just was the best highlight of our trip! Highly recommend this hotel!

One complaint and it has really nothing to do with the hotel, was that we had quite a fright our last night when a ginormous palmetto bug was hanging out on our bedside nightstand in the master room. 😳 I'm deathly afraid of roaches and it gave me a heart attack. There was only the one and it was properly disposed of in the toilet.

The location was good and the on site wildlife reserve which you can tour for free was beautiful. The massage which we paid extra for was also very good.

This hotel is seriously overpriced and not 5* standard. Even booking as a couple you get given a 3 bed condo and are told you can only enter one room or you get charged $150 extra. The moment you arrive no one helps you with your bags. Nor when you leave. They don’t help you book taxis or show you the facilities. You have to sign a long waiver when you arrive that says you will get charged if you lose your pool towel or bring any food or drink onto the property from outside. Despite having a kitchen in your room which I guess is there for show. The restaurant and bar is expensive for disappointing food. We ordered two $10 glasses of Malbec red wine, which arrived ice cold - very strange. The food was bland and overcooked. If you do stay here, please leave the hotel to eat and visit the Thai restaurant next door (much nicer food and fair prices). The room wasn’t 5* standard clean, the floor was filthy, we had black feet walking in our room.

Rooms are nice and big. Location is not great. You need to do everything by car if you have kids. Even going to the pool is 5 min walk.

This is very surprising to find such bad staff and poor service in a beautiful hotel like this one. Just for the bad experience I will really not recommande to go to this hotel.

- Nice big apartment - Nice gym - beautiful view over the sea

- breakfast is really poor for a 5 star hotel - entrance/lobby is not looking nice and every time you want to go to the restaurant or swimmingpool you need to walk over the parking. - there is a small beach, would be nice if there is a small bar and some umbrella’s there as well to make it bit more fancy

big family apartments for 6 persons

Booking suggested us to book two apartments for a 6 member family and that was exactly double of our needs. No one wanted to take full responsibility for this mistake neither the hotel nor Booking. in the end the hotel gave me a credit on extras for 50% of one of the rooms. Better than nothing but I believe that only full refund of one of the rooms would have been a fair solution for a problem that I didn’t have any responsibility.

Apartments are very large and well equipped. Comfortable beds. Loved the balconies. Great pool Fabulous views. Staff could not be more pleasant and helpful throughout the resort. We arrived very late and a staff member drove us around local restaurants to see if any were open. Breakfast was lovely. Great to see the wildlife all around. Will definitely come back

Not really a dislike but the resort us on a hillside and steep climb to the shops and restaurants. Beach long steep walk but hotel provides a shuttle. Could be an issue for someone with mobility problems if you don't have a car

Gorgeous location. The condo was huge, with a beautiful view of the ocean and the jungle. The food was delicious. Staff was wonderful and went above and beyond pointing out the sloths and iguanas (the monkeys and red macaws speak for themselves;). You can walk to a number of restaurants easily. There are trails on the property and you can walk to the beach (down a hill). And if you are up for a longer downhill hike you can walk all the way to the nature park and more beaches (I recommend the bus back up).

Breakfast was good. Nice spot overlooking jungle and pool- ocean in the distance. Staff was wonderful.

The beach is awful. You cannot swim in it. All rocks-

Location is very nice, good pool area, friendly staff

Overpriced, for this money you don’t get much. Poor breakfast, beach area without comfortable sun beds, while the hotel next to it has beautiful sun beds and less price. No slippers for the room. The furniture just old and pretty used. Bed is too small for 180 cm highs.