room lovely but didn’t stay for for the night

We had dinner at Indian restaurant downstairs , few hours later my friend but sick and vomit she v think it’s was food poisoning, she want to leave hotel not very well. very disappointed. was looking forward to stay to relax. 😔

It was in an okay location not far from the shops & I wish we had tried the food as it looked & smelled excellent.

Room hadn't been cleaned from previous people as there were hairs in the shower, toothpaste spat in the sink, floor definitely not hoovered, rubbish in the bin,both lamps not working, had to bite the the batteries in the remote to get it working, coffee & creamer well out of date & mouldy sheets. I wasn't expecting the Ritz for £110 but I wasn't expecting something resembling faulty towers either. The place could be a really good venue without all of this.

Nothing

I never give bad reviews but this hotel was awful and really upsetting. The amount of things that were bad make me believe this wasnt a one off and looking at some of the other reviews, nothing is ever done to solve the problems. Staff were rude to speak to and just let themselves into the room once when i was showering even though i had said dont come in im in the shower. This made me feel anxious for the entire stay and i had to block the door in case it happens again. The bed had visible staines everywhere. The coffee is covered in damp. The milk expired in April, the cream expired in February. The kettle was covered in mould and leaked. The light flickers constantly. The TV remote doesn't work. Breakfast is only 8am-8:30am and is a boiled egg and toast. The bath towel was covered in black staines. The hand soap had just been filled to the top with water. The whole place is really awful and the unhelpful and forceful staff just make it so much worse.

The restaurant is beautiful and the food was good though a little pricey. Friendly staff. Clean room, good towels and bed linen.

When making the booking, I didn't know that after the restaurant closes, all the staff go home and the building is totally unoccupied!! It's not really a hotel, it's a restaurant with rooms for rent! I was the only 'hotel' guest (so especially as a woman alone) this was most unpleasant. If I'd known this beforehand, I wouldn't have stayed there. Also there was no heating in my room (both nights were very chilly) though they were kind enough to provide an electric heater. The TV remote didn't work and there was no reading lamp by the bed. The halogen bathroom light flickered on and off like a disco stroboscope but the shower water was hot!

The staff were very helpful. My friend has a disability and although there was no disability facilities they were more than happy to help. Amazing food and the room was very comfortable and clean

I found it hard to get a taxi but that was because London is very busy. The staff were happy to help with taxi numbers.

nothing

staff was rude an the place wasn’t clean

Nice one staff, the fruit for breakfast was bought from the fuel station and in a poor condition. Breakfast was "kellogs" with very sweet milk and a couple of standard white toasts.

Very arrogant manager at the check-in and looking down on guests as I have lots of luggage for a night, but I ordered because of some cancellation. It was pretty warm weather so I have to open the windows all time, but I couldn't sleep at night because of the VERY NOISY fan down the main building behind the counter. The room is quite small but adequate, one lamp in the toilet was broken and just twinkled, but I don't wanna address this as I was already too tired to make any complaints. In the morning, even though I ordered breakfast because I could not sleep so I planned to just skip breakfast. Then... one staff just knocked on my door even though it was already passed the breakfast window... so I have to get down and took the breakfast which was not special at all. I am a singer and this

Breakfast

Very clean, comfortable bed and quiet

Breakfast was a bit limited, both in times available which was 8-8.30 on a Sunday morning after I'd been to a party. No choice is of food available, white toast and a croissant which was inedible

lovely rooms, very nice stay, very good option if you need somewhere cheap to stay in Bromley

No warm water in this hotel we difficult to get the barth

The breakfast was good and the staff were helpful when they were around. The rooms were extremely clean.

There was no heating in the bedrooms when we stayed in early March with freezing overnight temperatures so it was bitterly cold. The hotel staff knew that the heating had broken down and had called in a repair man but no other source of temporary heating was provided to us like a fan heater. Also, we could not connect to the WiFi. The hotel closed/shut down during much of the day and overnight and so there were no staff present at all except when the Indian restaurant opened in the late afternoon/ early evening. Someone just came in to make us our breakfast. The incense burning was a bit overpowering too bearing in mind that I am an asthmatic.

Just for room

Very poor hot water facilities. Room is cold. Heaters doesn’t work properly. They don’t have a additional heater even if I’m asking. We spent big money (120£) per night and not satisfied at all about this room and facilities

Friendly staff, warm welcome and great food

Nothing

Hotel is lovely

Room was really cold

Friendly staff, good food and nice atmosphere.

Breakfast was not available but we were offered sandwiches and fruit juice.

Clean and comfy

No hot water and no breakfast (as advertised)

Bad experience

Service

The room is clean and spacious.

The kettle is leaking and no hot water. Fortunately it’s a bit hot so cold water shower is ok. Continental breakfast is average.

Walking distance to town centre was a bonus

Not impressed with toilet facilities, room not very clean

-dirty kettle -expired milk(throwed all 4 but next day they top up with same expired one) -poor wifi connection -parking open at 8am -noisy and smelly kitchen fan under the windows