Good location

Very expensive! Also, we wanted to use the laundry service and they wanted to charge us 25USD when in the area they charge only 5USD. The shower head was not powerful enough, hence you had to spend an eternity for showering

Room was big and comfortable. The pool and garden areas are even better than what pictures show. The shared kitchen is well equipped and clean. The neighborhood is super quiet and chill, and there are a few great eateries, hidden gems away from the tourist center.

Be aware that the place is relatively far from the center, about a 20 minute walk. I didn't care because I liked walking and exploring the neighborhood on my way to the center and then I would just take a cheap taxi back. But if you don't enjoy walking and don't have your own transport, you may not enjoy the place.

everything was perfect. the garden is amazing and the resting area with hammocks outside is really nice

Nice little property. Everything you need in the rooms. Loved the family friendly vibe and getting some doggy love when away from ours!

The property is beautiful and lush with lots of plants and birdsong. I loved opening the doors to my covered balcony each morning and awakening to nature’s beauty. the beds were comfortable, the room spacious and very clean. and the shower in the washroom had a lot of natural light. The bamboo lounge chairs by the pool were exceptionally comfortable. It was in a great location close to groceries and a short walk into town along the water. The staff were incredibly friendly, warm, and hospitable.

This is more of a preference. I would have enjoyed having my own kitchen rather than using a shared one. That being said it worked out better than expected.

Felt like a colonial jungle village with a good mix of bungalows and apartments. We had a suite with a private pool fenced by high bamboo. Cleaning was well above expectations, as the service in general. Lots of sunbeds and chairs in common pool areas. Safe, not much noise from traffic etc.

Not criticism, just advice: For us, living in the room next to the shared kitchen where families with lots of young children made breakfast and other meals + dishing up.. a bit noisy. Chose a bungalow if you think you will be bothered. Also for us, Scandinavian couple +50, it took a day to relax. We are not used to having small lizards, occasionally visiting. But as our neighbors calmed us, they stay closed to the ceiling and never bothered us. After 2 days we really started to enjoy staying here.

Room is spacious, clean and nicely decorated. There are pools and a deck with a roof to enjoy takeout or cooked meals, a kitchen, parking space,.. The facilities are great! It's very close to a big supermarket (Chedraui). The host is very nice. Highly recommend!

The host has multiple - very cute and friendly - dogs. This might be an issue for some. It's a bit outside of the city center, but that can be a good thing if you're looking for a calm accomodation.

Lovely spacious apartment. Amazing gardens, we spotted a humming bird. Lovely pool.

Nothing.

It's like being in a little enchanted bird kingdom. Excellent little breakfast place kitty corner to the property. Walking distance to downtown but far enough away from the major hotels and higher traffic volumes. We accidentally booked for the wrong day with a family of 7. They were kind and able to accommodate the switch to one day later and did not charge anything extra. They also allowed for a 3pm late checkout for half of our group who had a later flight.

Bring your earplugs or headphones if you don't like being woken up to loud birdsong in the early morning. Also, the road that runs around the backside of the property can get a bit noisy at night.

Very quiet and peaceful. Beautiful landscape, rooms and kind staff. A great choice for people who like to be out of the noise of the center and who wants the option of cooking for yourself. Highly recommend El Encanto!

Lovely property with a little garden, pool, and community area. Our room was very spacious, clean, and cozy. We enjoyed spending the evenings on our little balcony. The hotel staff is very nice and helpful.

The location of the property is around a 15-20 min walk from the main square. So either be prepared to walk back and forth a lot or think about renting a bicycle or moto. However, being a little outside of the centro also has its perks: no loud music at night and absolute tranquility.

spacious apartments, big comfy bed, nice bungalows with hammocks, clean rooms, aircon works well, two pools, very friendly staff, wifi worked very well, cutest dogs on the property, was not very busy so we had lots of privacy, it’s a 15 min walk from the city but there is a super market close by and it’s nice and quiet

i really liked this place and would def recommend staying here but there are a few things that can be improved: shower was either boiling hot or cold - we said something to the staff about it but they weren’t able to fix it, fresh beach towels were almost always dirty, laundry service at the hotel is very expensive (20USD vs. 5USD at the local laundry place), no proper curtains in the room so it gets quite bright early in the morning, not a lot of sun at the pools in the afternoons, mostly shady especially where the loungers are, on the map it looks close to the ocean but it’s not actually close to a beach as most beaches on that side of the island are private and you need to pay to get access to it

When we were moved to a different room, we were quite content with the space. The beds were comfortable. The staff moved all of our stuff for us, which was appreciated. The kitchenette was adequate for making our breakfast each morning. The resident dogs were adorable and mostly well-trained to not come into the unit when the door was opened. The small pool area was quiet and had comfy seating. The grounds were lush and beautiful. We appreciated the security of the locked gates. Great little restaurant on the corner with a plentiful breakfast for $9.

The first unit we were checked into was cramped and depressing and up a steep flight of stairs with almost no hot water in the shower--plain white walls and no living room space. We were moved to a lower-level unit that was spacious, with plentiful hot water in the shower and the wi-fi worked better as long as we were on the porch outside. No seating in the front room, just a third bed, but we sat outside most of the time. We were able to watch a movie on our laptop on the bed in the front room, but not in the bedroom. The wifi is spotty, as in most of the country.

the garden

Their toilet cannot handled toilet tissues. You cannot flushed down their toilet tissues due to the system design. The trash can didn’t have a lid covered. It’s just not hygienic to have solid soiled toilet tissue in the open trash can. I booked for 6 nights. After realizing toilet flushing problem, I checked-out immediately without any refund. on the way out, we stepped on dog poop on the walking path inside the apartment hotel.

The room was large and comfortable. We arrived later than planned and were greeted warmly by the guesthouse owner. He kindly arranged a scuba diving trip for the next day at the last minute. It’s a nice 20mins walk to the centre.

It would be nice to have some tea.

This was my second stay at Villas El Encanto, everything was great, this time we got to use the parking in the facility which was very helpful and easy to use. We will definitely come back