La localización era espectacular. No se escucha nada de todo el barullo de la gente de la calle. Se está muy cómodo en las habitaciones y está muy límpio.

Se escuchan las personas que hay en el apartamento cuando estan en la zona del café (debería haber un horario para que antes de las 12 pm no quede nadie fuera en el pasillo). Además entra mucha luz por debajo de la puerta de la habitación (habitación 201). La luz no se apagaba en el pasillo. El agua de la ducha no salía del todo caliente.

Lo mejor del hotel es su maravillosa ubicación en casco viejo de Bilbao. Destacar también la comodidad y limpieza de la habitación, así como la insonorización (nuestra ventana daba a la calle de abajo en la que se encuentran diversos bares y no hemos tenido ningún problema con el ruido).

Las escaleras para acceder al hotel son bastante inclinadas.

Great location, super clean and staff friendly and helpful

Nothing, everything was perfect

Big room Nice bathroom

Stiff stairs No ac

We arrived in Bilbao during their annual Basque festival which was a great experience. The accommodation was right over one of the main party streets but surprisingly the windows were very sound proof (except when the nightly fireworks were in full swing)! The room was a good size, comfortable beds and there was a shared kitchenette with a microwave, fridge etc The location was great in the centre of the old city and an easy walk to the metro station and lots of attractions.

Walking up the 3 flights of stairs with our suitcases - but we knew this when we booked. There wasn't anywhere to wash the dishes in the kitchenette so we had to wash them in our bathroom.

The location is great, right in the Old town of Bilbao. We got the bus from the airport to the centre of Bilbao and then it was a 20 minute walk along the Grand Via which is their main street to the accommodation. The bus cost us 3 euros each and takes approx. 15 minutes to the centre. Really easy. There's a busy bar in the street outside of the apartment, but the sound later on at night does not travel through to the room. The shower is tiny so if you are a bigger person you will struggle. There is also 44 steps up to the room from the outside door. This was no problem for us, but some people who have breathing problems, etc it may be. We had no problems and would recommend the place. No one meets you, it is all coded to get in.

Nothing apart from the shower being so tiny. The shower itself works great. One small concern was that the code to get in the main building was exactly the same code to get in the next two doors.

Location

The checking in process. We were asked to do this on line which didn't work and was inconvenient., We had to go to a different hotel to check in. Best would have been to offer this option with the checkin hotel address at the same time as offering the on line option. Also we were told it was easy fo find our actual hotel. It wasn't. A small map would have been helpful-

Central location & very comfortable fair value but it is high season

Nothing, I got what I paid for. Do not go here if you’re expecting 5 star. I believe it’s one star but the service & staff were 5 star

Staff very helpful, very clean, very comfortable, great location, competitive price.

My only issue is about security - there needs to be two factor authentication either by app, smart card or fingerprint/ eye recognition.

A spatious room right in the heart of the old city. The location was perfect and the room was clean and equipped with everything we needed. The communication with the hosts was easy and the check-in process so simple.

Great location

Sound-proofing - to both the outdoors and flats above and below - was awful

Clean, basic accommodation..

Noise from the street that lasted until about 5 in the morning.

Great location.

Amazing location in the heart of the old town, very lively neighbourhood with a lot of restaurants and shops. Super clean, was not expecting daily cleaning and towel/bedding changes. Amazing value for money, would highly recommend.

The walls are a little thin so if your neighbours are a bit loud you can hear it, but not a massive issue at all.

The location and cleanliness of the place were unbeatable. The check-in was very smooth and the customer service was top-quality. The place is perfect for those who want to visit Bilbao and come back to the room to sleep or rest for a while.

NA

Nice Place, clean and safe.