The grounds of the property are really beautiful, and the staff is very kind and helpful. Eddy was great, and helped us arrange renting a buggy and transportation to the airport. The pool was nice and refreshing with a beautiful view.

The road leading up to the hotel is pretty gross and there is a prison thisclose to the property. There is no hot water, which perhaps I missed in other reviews. For the price, I feel like hot water and working WiFi in all the rooms should be standard. My kids and I found the beds to be very uncomfortable.

Customer service Location Food Slow reply to queries

Isolated & quiet

Far way from beach and food just average; poor desserts and reduced offer of beverages

Location, room, staff

Food

pool, super nice room, super clean

food could be better, the hotel charged twice and the refund is lacking- in general the checkin was not really professional- there is only one person who speaks english

Peace of heaven in San Andres. Totally surrounded by nature, lovely room with great view.

They woke us up in the middle of the night asking for our passport which were already been given at the check-in but the information were not passed in the change of shift.

Views the people and the service

Everything was amazing

The staff was fantastic. Friendly and helpful - felt like family. The location sits on a bluff overlooking the coast and tucked into the jungle. and the rooms were far enough to give lots of privacy. Based on other options we saw, this was one of the best locations (the center of town looked horrible!)

Value. For $400/night, there was no hot water for showers (winter is warm but not hot so cold showers were no fun), no exchange of towels (very humid so things stay wet), no working wifi (until you find one person who gives you the “secret account passcode” no other employees know about). The food had some high points but often was just okay.