It was incredible, the style, the service, a magical place

beautiful place, nice staff, nice food, very relaxing

breakfast service needs to be better organised

the staff

nothing

Everything

Nada

It’s a wonderful property! The design, decorations and details are wonderful. The staff and in particular the management team attend to every detail to ensure the best experience possible. The breakfast each morning was great with many interesting choices. NU restaurant was also excellent.

The beachfront is experiencing problems with seaweed that is impacting shorelines from the Gulf of Mexico through to The Congo in Africa.

We absolutely loved our stay. My husband and I went for our honeymoon. We booked a trip to Tulum a little last minute because our prior plans fell through, and la valise was amazing - from booking all the way until checkout. They’re super communicative - anytime we had a question or needed something, from coffee delivered to the room in the morning to a shuttle back to Cancun airport - they replied within MINUTES to our request on WhatsApp. They also found out it was our honeymoon at check-in and delivered Prosecco and rose petals to the room as a surprise. Really, exceptional exceptional service. And the property is BEAUTIFUL!! We had a jungle suite (the one with a roll out bed to the balcony and private terrace) and it was SO QUIET and beautifully furnished. I was worried about bugs, with the outdoor shower / bathroom, but it wasn’t a problem at all. They must treat the property. They also provide bug spray with the shampoo, lotions, etc, which is a nice touch! All the restaurants are within walking distance, about 10-15 minutes on foot, but the property is its own little oasis. Oh and the breakfast is INSANE - it’s included, and that includes a juice, a coffee (but think: latté, americano, etc), fruit with yogurt and granola AND a main course that you select from the menu (French toast, chilaquiles, eggs and bacon, etc). Portions are enormous, and my husband eats A LOT. We only ate lunch everyday because we ALSO loved that menu :)) Thank you again, la valise!!! We will be back ❤️

Truly nothing!

The Staff and the room

No gym and when they hosted a wedding in the restaurant it was very nosy until 1.30 in the morning!

Superb property, the concierge team was available via WhatsApp which was really convenient, they helped us book day trips, restaurant reservations etc. one of the best concierge-experiences I've had. Nicely appointed rooms with tons of small details + most importantly a comfy bed + well working ac. The location of the hotel is great, lots of nice restaurants just a short beach walk away.

If I had to pick something, the food wasn’t on the same level as in some of the surrounding hotels. Breakfast avocado toast was ok but not great.

The room was great! The beach was perfect!! Breakfast was DELICIOUS!!

Nothing

Everything here was perfect.

it’s stunning!

can’t find anything

everything !

it’s all amAzing! thank t

highly recommended for a couple who wants to enjoy the peace of heaven and quiet The small jungle room is amazing! The staff is amazing. especially Karlos and Elessar! great breakfast!

a little bit expensive during the high season

We’ve had the most amazing stay at La Valise. The property is exceptional, very clean, huge comfy beds. The staff are extremely attentive - when you check in they add you to a personalised WhatsApp group so it’s super easy to communicate with them for anything without having to go to reception. we mentioned in passing that we were here to celebrate our anniversary, and when we came back from dinner one night we found our bed covered in rose petals, candles lit and champagne on ice for us - truly such a generous touch! It was such a relaxing stay with plenty of great restaurants and bars down the road too!

no negatives - it was exceptional! the only thing that may be worth noting is depending on which room you’re in (we were jungle facing, front of the hotel) it can get fairly loud music on Fridays and Saturdays from nearby restaurants. not enough to complain / ruin a nights sleep though!

The hospitality The breakfast The yoga class The beach was clean The lunch menu was reasonably priced in comparison to other places in the area.

Location - little far from the main area We had credit card problems after we stayed there- a staff member accidentally charged our entire bill even though we already paid in full.

We loved the place, the staff, the great sevice, the design, and the location on the beach

Noyhing

Staff were exceptional. Could not fault anything at all with them.

Not sure why such a high cost. Yes, only 11 rooms, but nothing that justified the very high cost per night. We paid circa 500 usd a night for a standard room.

beautiful, welcoming and wonderful staff