Good facilities. Very good breakfast. Kind personel.

Unresponsive to emails via Booking. Did not get any info about airport shuttle, so we were waiting a lot..

Excelente desayuno, muy completo. Muy buena atención y también shuttle al aeropuerto, muy práctico. El hotel está cerca del aeropuerto, además.

No había frigobar en la habitación, hay que salir a caminar por los pasillos buscando una máquina de hielo.

El desayuno es muy completo

La piscina no la limpiaron durante mi estadia de 2 dias

Ubicación e instalaciones

Pague habitación superior que tiene acceso a lounge vip happy hours pero esl lounge es pésimo, no recomiendo pagarlo

Close to airport. Nice amenities.

Older gotel and where our room was located you can hear everything.

Belle piscine et beau spa. Bien place pour l aeroport

La chambre n est pas terrible par rapport au prix...La clim faisait un bruit de tracteur, impossible de dormir avec, mais impossible de dormir sans etant donne que nous etions en rez de chaussee (de plus il faisait trop chaud pour ouvrir les fenetres). Le personnel n'etait pas du tout desole pour nous, on aurait pu penser que c etait notre faute etant donne le peu d'interet qui nous a ete porte. La chambre etait ultra humide, pas tres saine. Tres mauvais rapport qualite prix. Resto bof bof et tres tres cher

Bed was comfortable, gym was huge and well equipped. Pool also looked very nice though we didn’t get to use it.

The staff was strange, not very welcoming. Receptionists were all quite clueless about the offer we picked (early check in, late check out, $50 credit), and didn’t seem to really know what to do with it. I had to negotiate a 2pm late checkout, clearly, nothing would have been given to me if I hadn’t asked despite having paid for it. When having breakfast, we were told that it was not included, then told it was, but upon leaving we were told we had to pay. Housekeeping entered the room twice despite the do not disturb sign on the door and the late check out confirmed upon arrival. I was very unhappy with that, mentioned it at the reception, but nothing was really done, I felt like nobody cared. That’s the general feeling I had: an indifferent and cold staff, at the limit of rudeness. It didn’t seem Spanish speakers received the same treatment though. Upon check out, nobody asked us how the stay went. The room also had a very unpleasant smell, mix of humidity and dust. It was huge but very empty, cold, and pretty old - no decoration, no furniture apart from a poor armchair lost in the middle. A quite disappointing stay overall, I would only recommend for a short stay after or before a flight.

Ligging dichtbij luchthaven

Vuil zwembad, troebel water en vol dode insecten. Gemeld aan receptie en dat gebeurde veel zei de receptioniste. Handdoeken aan zwembad vol gaten. (Oud en versleten) Zeer onvriendelijk personeel! Met 3 volwassenen een familiekamer besteld en 2 smalle bedden van 140cm!! Heel klein bad met vies douchegordijn!! Poetsvrouw kwam om 8u ‘s morgens binnen zonder kloppen!! Etensresten van andere gasten bleven liggen in de gang van dag ervoor. Ontbijt: opnieuw zeer onvriendelijk personeel, triestig buffet. Het slechtste hotel ooit!

The hotel is 5 minutes from San Jose International Airport so very handy if your catching a flight

Staff weren't really bothered. Food in the restaurant was poor, in fact we both left our evening meal. Worst food on our whole holiday. I emailed the hotel several times and never got a reply.

Staff were excellent and a very comfortable hotel with free airport shuttle

Prices of drinks and food was high ($8 for a bottle of national beer)

Close location for the airport

Everything was good

Great transit location for the airport

Great hotel

Comfortable.

Sent a message to clarify availability of shuttle bus from the airport to the hotel. No response. Website said bus runs regularly but after waiting for over an hour with no bus had to get a taxi to the hotel.

Gutes Bett, Steckdosen an der Nachttischlampe, Flughafen Nähe, Golfplatz zu Fuß erreichbar, tolles Frühstücksbuffet, sehr freundliches Personal, hilfsbereit und angenehm. Gute Küche für jeden Geschmack

Zimmer fallen durch ein grossen Umriss auf und wirkt daher nicht so heimelig. Eher wie eine Turnhalle

The staff were fantastic. Enjoyed all the other facilities. Was great to have a shop on location.

The restaurant needed more healthy choices and fresh vegetable. The spa needed to have a better booking system

Die Zimmer waren sehr groß, sauber und mit bequemen Betten. Das Hotel bietet einen stündlichen kostenlosen Flughafen Transfer an und das Bar Personal war super freundlich.

Restaurant und Bar Preise sind mehr als Wucher! Zum Glück gibt es nebenbei einen Supermarkt und andere Restaurants. Außerdem war das Rezeptionspersonal unfreundlich und hat nichts von selbst erläutert oder erklärt.

It’s beautiful, the rooms are big and the breakfast was tasty.

Changing the reservation was a nightmare. The reception people gave us a real hard time. We had to call them and email them and even come to the hotel a week before our reservation. They could not coordinate with Booking about the change in the reservation. For 5* hotel the reception people should be better trained and polite. So is the lady who cooks breakfast. She just told us “no English” and she looked very angry. It was a surprise for so big hotel where the guests come to from around the world.

Das Frühstück war sehr gut, der Flughafentransfer war sehr gut, Personal war sehr zuvorkommend,

Sehr unruhiger Poolbereich (überall), Preise insgesamt viel zu hoch

Location is terrible. It is excessively expensive. Adult pool over run by children. Not enough sun loungers, people were seen lying on the floor. Bathroom was not clean.

El entorno creado en la zona de la piscina es muy agradable.

Pedí para cenar una ensalada y un plato de salmón y me cobraron 60 dólares. Para mayor sorpresa, el día siguiente pedí un café espresso y me costó 9 dólares. Me parece un abuso en toda regla, por ello lo manifiesto por este medio.

La piscina se ve acogedora y con buenas instalaciones

El conserje no nos quiso ayudar u ofrecer alternativas de excursión para que nosotros pudieramos realizar por nuestra cuenta, solo estaba interesado en vendernos paquetes turísticos.

Beim Empfang wurde uns nicht viel mitgeteilt über die Analge, wir hatten eine Mastersuite, keinen Balkon, der Blick aus dem Fenter war auf eine Wand und ein Dach. Der Wohnbereich der Suite hatte Blick auf den Hotelflur. Wir wollten ein Bad einnehmen, das war nicht möglich da der Stöpsel nicht ging, Housekeeping konnte uns auch nicht weiter helfen. Die Klimaanlage war so kalt, leider war es uns und auch dem Housekeeping nicht möglich diese etwas wärmer zu stellen. Das Frühstück in der Lounge war sehr überschaubar. Die Anlage ist in die Jahre gekommen.

Great facilities, well equipped gym, pool area with the restaurant and bar open plan and nicely situated in the center of the hotel surrounded by the rooms. Shuttle service to the airport on the hour and a vast array of restaurants 5 minutes from the hotel.

Nothing

Bel hôtel

Close to airport and communal areas are reasonable. Few restaurants nearby which were nice. Room is large, but very poor quality

This is supposed to be a 5 star hotel - it's completely misleading. Room smelled very badly of damp and I needed inhaler to sleep. shower was poor since head is blocked and water comes out in a trickel. Poor pressure and temp is impossible to control.Bath was chipped and ancient. sink taps wobble and loose. Whole room is dilapidated - no water in room, no hair dryer. I don't know where the 5 stars come from - my next night stay was in a 2 star elsewhere in CR and it was far superior to this.

Felt secluded once on the property. Spacious room, great pool, good room service, friendly staff.

Nothing

The hotel grounds were beautiful and the rooms were spacious. I enjoyed breakfast by the pool, there was a good variety of hot and cold foods as well as fresh juices. I also ordered room service and the food was good. There was a small problem with my order but the staff worked quickly to address it and I was happy with the outcome.

The beds were really firm, which I am not a fan of.

EL HOPEDAJE ES SUPER LINDO, TRANQUILO, LIMPIO, ACCESIBLE.

TODA LA NOCHE PASARON HACIENDO BULLA Y ESTO FUE DURANTE TODA LA NOCHE LO CUAL FUE MUY DIFICIL DESCANSAR ADECUADAMENTE.

El hotel es muy bonito, las instalaciones excelentes, la cama muy bien, la cómoda estaba deliciosa, todo nos gusto

La piscina y la comida

Todo muy bien

Tranquilidad. Seguro

Comida