we relocated as this did not match the criteria we entered into our search, we felt the booking.com were slightly disingenuous as this resort does have a 5 star hotel on site which was one of our requested traits. unfortunately we were put into the 4 star family resort which although good for families did not suit this trip for us.

The resort is set up for families and as two fifty something adults wanting to relax for a couple of days this did not fit.

Good breakfast, nice area in front of the lake

Too expensive for the quality/equipments, paying parking, noise in the room

Beautiful location on the Italian side of Lake Lugano, complete on it's own with a small beach, splash pools and water slide, spa, a playground, a fish and turtle pond, childcare and three restaurants. The place was spotless. The service was exceptional! I mean really! Everyone smiles and it felt they are genuinely interested in the people around. They waived off the charges for our second child. :) and sent us bottles of water for the drive back. I've never had that before. We'll definitely go back again.

Staff was exceptional. Facilities were very good.

Breakfast price might be more reasonable.

I paid for the hotel and when I have arrived it took an hour to explain to the staff. at the beginning they rejected because couldn’t find my name on their book list. then they told me I should pay extra amount because Booking.com was wrong price. when I went to sleep with the 3 kids sleeping in the car and waiting for me it was 00:40 midnight.

environment was superb! fantastic views and direct access to the lake

bedroom was large but temperature was not manageable, airco was loud and not strong enough to reach a pleasant temperature

All inclusive, great rooms with a view, good food. Staff was top notch

Could be closer to Lugano

We chose the property due to the on-site facilities of gym, beach, restaurant and spa as we were travelling with our 3 month old baby. Overall very happy our stay. The staff were all fantastic in particular Alessandro our waiter. He was so helpful and gave us so many tips and great advice for our stay.

1. Rooms were dated and not clean enough. We asked for an upgrade from B block to M which was much better but still dated. The rooms are not as modern as they show online. 2. Cleanliness - the room could have been cleaner. Our rug didn’t look to have been hoovered and one day they forgot to clean the room. 3. Car parking - given you have to drive and there is nowhere else to park I was very surprised to be charged 20eur / day. This should be included. It isn’t clear on arrival you will be charged for this. 4. Adult / child only areas - I agree with other reviews that it is disappointing that a hotel set up for families makes you feel inferior for having a child. Unable to use large outdoor pool, unable to sit outside on the terrace for breakfast or dinner. Unable to eat at the terrace restaurant. That said, the staff were great with the baby in the areas you were allowed. 5. Hilly site which was fine for us but did get tricky in areas with the buggy so you needed to navigate the resort lifts.