Location was good for the town and restaurants with a 10 min walk

Would have been useful to stay gym and spa were at an extra charge. Lack of a/c not pointed out

Good location - just next to a small park and mineral spring/spa facilities, 5 min walk to the shopping street in the town. Room was nice, clean, bed was comfy, a small kitchenette, fridge, microwave and all you need to cook a proper meal yourself. The mineral spring spa is next doors and during the day there is an internal connection between the 2 buildings, so you can go there in your swimsuit. The ladies at the Spa reception are very helpful, but none of them speaks any other language either.

1.they DO NOT speak english or any other language but french 2. you get sent a message with a code to enter the building and a code for some safe to retrieve your keys from, but the safe doesn`t work and when you call the "emergency number" you are told to collect your keys from the reception of the Spa next door? How much sense does this make? Just let it all be done by the reception then. 3. the guy who answers the "emergency number" didn`t bother to listen what i was asking, just repeated "reception on the right" and on the day i was supposed to leave knocked on my hotel room door 2 hours before the check-out time (11h!) to demand an answer at what time i am gonna be leaving the room - how disrespectful is this? I have never been put under pressure to leave earlier than the check-out time by the hotel staff in any country/ hotel i have stayed. This is the only reason i will not be staying there ever again. I would rather stay somewhere else and only use the spa / swimming pool.

Facilities in the spa are exceptional

Communication on 'no shorts in pool' was unfortunate. Beds were not singles for twin room. but sorted on day two on request.

Facilities in the gym and spa were very good and easy access from the hotel. Room was very big and well equipped. Staff in the spa were pleasant and helpful

Room was very clean, but the corridor smelt ' musty' as if the carpet needs replacing or professionally cleaning. Only reception staff are in the spa in a separate part of the building. Nobody there to meet us on arrival (which we knew beforehand) but was disappointing that nobody appears responsible for guests. Room was rather spartan in terms of decoration. Having to pay extra for gym and spa access - prices are reduced, but still a not inconsiderable extra charge.

The room we got was nice and spacious with a loft bedroom and a nice sized deck. It also had a nice kitchen. The bed was also comfortable and we enjoyed the deck views. We were appreciative of the free passes to the Thermal bath. It was not the best thermal I have been to but it was sufficient. We mostly enjoyed the hot/cold rotations. The hotel was in a nice location.

The decorative pillows on our bed were dirty. That was an immediate turn off and hard to see past. Overall it was fine though.

The property is within easy walking distance of the old town, and the downhill to the port is not too difficult (and you can get the funicular back up). My room was an apartment, with facilities for cooking etc. The room is very recent and modern, and would be ideal for people staying for several days. As a one night stopover it worked well for me too.

It was not clear when booking that the apartments are directly attached to the Thermal Spa and that there is no separate entrance / reception for the rooms. Took me a while to figure that out!