Relaxing place, with a very friendly staff. Outstandinding cleaniness.

Super in everything

The staff was so incredible and welcoming and helpful- truly made the beautiful setting so welcoming.

Not a single thing

quit, clean, well-decorated, beautiful. breakfast was very good.

property is fine but the exchange rate they play where they convert from the booked USD to pesos at a bad rate so when it shows up on your credit card it is higher than the original booking price is really beneath them for a high class property, just to squeeze a few bucks extra. Quote me and book with a peso denominated price, then. Left a bad taste. Staff were friendly, competent and helpful. Overall a good experience. the restaurant food and service is quite good as well.

Most breathtaking location, food, people and experience. From the staff at the reception to the waiters in the restaurant, me and my partner felt taken care of in every way. Even though there’s no phones in the hotel rooms we could contact the reception through WhatsApp which was so much more convenient. I was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one usually has to. The ritual in the spa by the beach was such a unique experience and it was amazing waking up and going to the yoga class. We had a late checkout and were able to squeeze in a boat tour. It was so so cool! The weather was perfect, the ocean was absolutely beautiful and the crew was really informative. After our snorkel there was ceviche and fresh fruit served. Now that is service. We can’t wait to come back

The location was good, however not walking distance from the main beach of tulum

Everything except from the location was terrible. The room was full of misquotes, you could hear every sound coming feom the kitchen amd the near rooms, and we could therefore not sleep before 12 at night and after 6 in the morning. The facilities of this hotel are not even near a 5 star hotel, starting from the gym which doesn’t exist. There is no one in the reception desk between 11 at night to seven in the morning, so if anything is needed at that time noone is there to help, except from a guard who doesn’t speak english at all. Generally the approach of the staff was unprofessional and most of them didn’t know well English either. The whole common space (which was very small) smelled from the kitchen (mostly fried food). I cannot understand how this hotel has managed to be rated as a 5 star hotel with very basic amenities missing, and of course nit to mention that the price per night is ridiculously high!! Don’t go there, you will ruin your holidays!!!!

peaceful and comfy. staff was friendly and attentive.

was pretty remote but that was ok

The location is idea--away from the beach dance party set on an idyllic bay. The staff were superb--kind, efficient, and always there with any request. The rooms were well appointed and the views cannot be beat. The pool. I mean...the pool alone is magic.

We were there during the slow time which meant renovations before the crowds come back. But the hotel and restaurant staff were super accommodating. They offered complimentary massages and were great about telling us times when the noise would be loudest. Only downside is that there wasn't a gym. Some of the dishes at the restaurant were great while others were so-so.