Professional, helpful and friendly staff. Room was a great size, clean and had all required amenities.

Felt a bit forced to go into our rooms in the evening by the staff in the lobby area. The staff kept forcing my partner and I to go upstairs when we wanted to hang out in the lobby.

Old school elegance all around.

Nothing.

La chambre, très confortable, la salle de bain spacieuse et super bien équipée

Le room service trop cher, mais coutumier des hôtels au Japon

We had two connecting rooms for our family of 5. Was perfect and a great amount of space for us all. The staff were lovely and attentive. Room service was yummy and fridge well stocked.

Love the 🌸🌸🌸 trees just outside the hotel! The buffet breakfast is super fresh, lovely ambience!

Incredible view over the river and city from our room!

清潔だったし、フロントを含めスタッフの対応が良かった。

Large room (standard twin), nice views over the city (16th floor) and friendly staff

The staff is wonderfull and so is the location and cleaning. Breakfast was good

1. The fact that you have to add money to entrance the Jim and the spa 2. They let us make reservation to dinner at 20:30 when they close the kitchen at 21:00 ...

Close to train station. Hotel and room was very clean. Buffet breakfast was delicious. Staff and concierge were friendly and helpful with restaurant recommendations.

The Staff are very kind and the Hotel is Glamorous. Good location to access pharmacy, market and also the highway to go to other cities like Nara, Kyoto and even Sekigahara, as we did. Very good restaurants (chef style) at the higher floors and decent restaurant at the ground.

The hotel is old, some stuffs are a little old and, in my case, with some cracks (but clean and well manteined). The ground restaurant (where you also have a good breakfast) is limited on options and they insist on bringing the bill to you, and ask for signature, while you are eating. If you are a Lactose Intolerant or even Cow Milk Intolerant, that's not your place to eat, they simply don't have any options, breakfast or dinner/lunch. Other than that, in general, it's good and the food tastes very good.

Everything about the hotel

Nothing

Very helpful staff.

bit far from the center

Room and Lobby

Far from everywhere

Good location and very grand.

Smell of the room.

Excellent hotel, first time ever I have seen such level of care, number of towels etc.

It was good

Tariffs were on higher side

Exceptional staff. The rooms are very nicely decorated and very spacious .The food was amazing .The only thing that was negative was that there is an extra charge to use the gym. But all in all definitely a 4.5-5 star hotel

Extra charge for gym.

The staff were very friendly and exceptional service, always there to greet you. The bed and pillows were great and I had a wonderful view of the river.

The pool could have been better and also you had to pay for it which I don’t agree with when you are paying £200 plus. This was my only fault with the hotel.

such a nice hotel in great location, can not fault

The room was clean and very spacious. Free shuttle bus (every 15 to 20 mins) between hotel and Osaka station is very convienieient and big plus for the hotel. Staff are gorgeous and willing to help guests.

breakfast is a little bit below expectation