Le decor est magique, complètement antique avec de vrais maisons anciennes en bois, exceptionnel

Tout était parfait

— the facilities were amazing and beautiful. —complimentary and unlimited shuttles to/from ubud

—the location was relatively far from ubud which for me (needing to travel to ubud everyday) was an inconvenience but for others, may be a welcome respite from the hustle hustle of the city — the way a waiter is helpful when they come by when the customer needs something but quickly turns to annoying/intrusive if the waiter is coming by when the customer is in the middle of a conversation, obviously occupied or offering advice when none is asked for, similarly, the managers of Permata seemed to be out of practice in dealing with guests after covid as i often felt like my parents were monitoring my every move and wanting to give input when it was unwelcome. not sure if this is a cultural “miscommunication” but it did make me feel uncomfortable because it affected my privacy and freedom to just be — enough so that i don’t want to return and feel as though i should get at least a partial refund for the unwanted suggestions of which room/where to eat/when to go into town/how to spend my days/etc. (after i explicitly expressed what i wanted), unwelcome attention (maybe because i was the ONLY guest in the entire place?), and dare i say- judgment/apathy/lack of desire to serve was often felt in my interactions with them.

Everything

To be honest nothing I didn’t like.

Everything was perfect. I don’t have single complaint. The staff were friendly and helpful and made you feel spoiled and welcome. The breakfast and afternoon tea which was included was amazing and delicious. And the food you could purchase at the restaurant was good great! We got to check in early and we got to check out later. We got a welcome juice upon arrival and it was the best check in experience I’ve had. The facility was great, with a well equipped gym room with a beautiful view and a fantasist pool with just the right temperature for cooling off in the warm weather. The rooms where nice and clean and the beds very comfortable. We stayed for 2 nights and although we thought it was a bit expensive, I would say it’s as worth every penny. I can’t wait to come back next time I’m in Bali. We very much enjoyed our stay. 5/5 stars!!

The rooms were a bit dark at night (with all the lights on) which made it hard to read our books in the evening, but other than that everything was super and everything was better than expected.

There were a couple of electricity outages

Amazing location. Very well designed and maintained estate. Amazing rooms and bathroom. The Infiniti pool is beautiful. The portion of private river at the hotel is stunning. Very exclusive property with minimal disruptions.

It was my birthday on 28th and my girlfriend asked for a cake on 27th afternoon to be delivered at midnight and was told that they would let her know. Later that night they said request was too late and the chef can't accommodate. On 28th morning my GF asked them if they can order a cake (which we will pay for) and keep it in the room for when we return in the evening. The staff took down details etc for the cake and when we returned, no cake again. Very disappointing. The breakfast options are very limited. The restaurant shuts at night so no late night food and the menu is again very limited.

Everything was great!

Treadmill was broken.

Everything