BElla posizione , gradevole appartamento, pochi cuscini, e per il letto nel divano in soggiorno il piumone era senza copripiumone

Proprietario molto scorretto ho prenotato su una proposta di affitto di casa con 2 camere da letto e un soggiorno : 1 letto matrimoniale e 1 letto in cameretta oltre 1 letto in divano letto in soggiorno cosa necessaria per il nostro gruppo in quanto solo io ero in coppia e non i miei 2 invitati . Quando sono arrivato nella cameretta non esisteva più il letto , per cui un mio ospite ha dovuto andare altrove ad alloggiare ! Mi sono arrabbiato telefonicamente con il vs incaricato Simone chiedendo almeno una branda , con risposte negative . Ho riguardato il sito e ho notato che le foto della cameretta che avevo visto con il letto al momento era stata cancellata ! Ho chiesto anche almeno parzialmente un rimborso ma mi è stata data risposta negativa . Per cui il mio parere sull’host e completamente negativo è dichiaratamente scorretto nei confronti dei clienti. . Consiglio vivamente ai prossimi clienti di non fidarvi.

The apartment was beautiful, the canal view was exceptional and the location was close proximity to everything!

Kitchen was tiny but adequate. Could have used 2 more pillows and a blanket for snuggling by the window.

Spacious flat. They did offer to refund us since we had to leave the property.

Incredibly uncomfortable as the air conditioner doesn’t cool the bedrooms. I even tried to sleep on the floor under the AC unit in the living room. Not a place to stay in summer months. Plus you cannot open the windows as there are lots of mosquitos at night. I asked for fans from the moment we arrived and they couldn’t provide them.

The view of the canals. Able to do laundry.

Poor air conditioning throughout the apartment. Only room cool was the living room which was adequate. Rest of the apartment was hot. Sadly husband had bed bugs within 2 days of staying there. We have pictures to prove it!! Would never go back here. No place to hang your clothes to dry!

The location.

There wear bed bugs all over the bed we couldnt sleep we found out about them early morning on the check out day

Excellent location, large beautiful appartment; under the window, we could see the lovely gondola rides passing by, and down the building there are 2 lovely italian restaurants, both excellent. Only 5mn walk to San Marco square.

We came at a time of extreme heat so the only AC unit available in the living room was not enough to cool the small children bedroom.

Its location near all sights in Venice

Caution - apartment infested with bed bugs! Do not book! Read all reviews - others have reported this too! See pictures in the review from our stay. We stayed at the La Fenice Double Canal View apartment in July 2023 for 3 nights. We were excited by the high reviews and expected a roomy apartment with character given the daily rate of 500. We are a family of 4 with 2 kids under 10 years old and so the location and size of the apartment was very appealing. When we arrived, we noticed the apartment is dated - it had a moldy smell to it and the bedsheets in the master bedroom had some holes. After our first night, we woke up to bloody spots on the bedsheets in the master bedroom. We checked our bodies and they were covered in bites! We were in shock and started looking around. We found a large number of bed bugs in the sheets and in the drawers under the bed. They were large size bed bugs not tiny ones! We contacted the property on whatsapp and alerted them of the issue and asked if they had another apartment that we can move to because we cannot sleep in an infested bed. The property team said they would have someone check on the issue but nobody showed up for the rest of our stay and they never followed up with us whatsoever. Essentially they didn’t care at all. We then looked at other reviews and saw that other guests have also encountered bed bugs and the property dismissed this and said the guest brought them. I can assure you the bed bugs are very much living in that apartment! We slept in the living room pull out couch although sleeping is an exaggeration. Unfortunately, the couch was also infested and we found traces of bed bugs before moving there. We spent the next two nights trying to deal with the issue. We kept the lights on and kept checking for bugs every 30 minutes and barely got any sleep. We also found the property managers are definitely well aware of this issue - they had multiple treatment products for bed bugs in their drawers!!!

At the beginning the service was helpful, they helped us with a taxi, moved the check-in time, gave some advices about places to visit, kept our luggage in the apart after check-out… all that is and should be expected for a 300 euro a night luxury apartment. However, when it came to the biggest issue we encountered- bed bugs, they completely turned the blind eye and refused to take ANY responsibility for the crazy amount of bite marks on my skin besides i'm allergic. What’s worse is that they threatened us with their legal team if we ever dared to file for defamation. Turns out they are willing to help, unless the issue is money. They completely refused to give us any compensation for the physical and mental damage they caused us.