Instalaciones generales y habitación

Que no hubiera botellas de agua, ni toallas para las manos. Además el sillón (sofá cama) estaba en mal estado

The hotel is up above Guadalajara. Its a colonial style hotel. The rooms were large and the beds really comfortable.

I cant think of anything

Beauiful location and view!

customer service!

Yes

Everything is good

The food was good I liked the variety of food items

I will say the air conditioner it was hot in the city but the AC didn’t work

Sheets dingy.

Architecture Felt safe Housekeeper brought me a fan and a new hairdryer

Top of a big hill Rooms too far apart WiFi absolutely shocking Hardly spoke any English AC wasn’t working in my room Hairdryer in bathroom dangerous

Nice location Big pool Lovely view over the city Quiet

The A/C didn’t work Pool water was cloudy

The view of the city was beautiful and good food in the restaurant.

staff neglected to place our family of 6 in the same building, air-conditioners did not work in both rooms, we were moved to different rooms after waiting 3hours for maintenance that never showed, 1 of the new rooms we were moved to (605) smelled like straight sewage, when we asked to be reaccomodated staff attempted to gaslight us about the smell, it took an additional 2hours of convincing the staff the room was NOT habitable, we were finally moved into a habitable room with functional air-conditioning at 8:00pm at night 5hours after our original check-in time, staff brought up the "economical" rate we obtained through "booking.com" as a way of denying us reaccomodation of the room (605) that smelled of sewage.

Nice location

poor check in experience the water in the pool was green

view

location and view

rooms, amenities

Good breakfast

Only Spanish speaking staff at reception.

yea

all is good

The WiFi didn't reach the room There were no hand towels, no bathroom rug, and the shower cap box was empty. The A/C was extremely loud.

A little confused to found the hotel.

The staff at the resort was incredible. Our waiters were very nice, and the breakfast staff made really delicious food. We were happy with the overall service and they even kept some of our beers cold in a fridge in the back while they held our bags. The bathrooms in the main area were very clean which was nice to see.

The rooms and the property itself was less than thrilling. My mother-in-law grew up not too far away and dreamed of staying here one day since the 'movie stars used to stay here'; Needless to say, this is not a property that would earn praise such as that these days. 1) The hotel boasts "3 bars". There are in fact zero. There is a 'restaurant that serves drinks' but not an actual bar; There's a club that's open only on Fri/Sat from 10PM on, and the Pool Bar is currently CLOSED every day. For some this might not be important, but what they state isn't true. There are no bars here. 2) The pool is in need of some serious cleaning. It looks nice, and has really good size, but you can't hardly see 3 feet down into it since it's so dirty 3) The carpet in our room had a massive white stain right in the middle of it as you walk in. Of course, I could've asked for a 'new room' but but the time you carry your bags up the stairs and have already been situated in between family members you don't want to make a big deal out of it. If you get put in room 713, beware of what you'll get ... The bed is also very springy 4) Your Keycard will 'reset' every day at Noon. This causes you to have to go down to the front and wait to have the key re-programmed. This is obviously an inconvenience. Beware and plan extra daily time during your vacation for this 5) They have a 'tobacco store' that they list and have on the sheet they hand you during check-in. We thought it would be nice to buy cigars during our stay; They in fact no longer are allowed to sell tobacco so it's a shop with a few bathing suits in it. Again, not a huge deal for us ... but their information is severely outdated 6) Someone else said it, but rideshare does not come up to the top of the hill at this property 7) Many other reviews say this one, but don't expect your A/C to work either.

Rooms are spacious

Pool wasn't clean

I like the room it’s very spacious for a King size bed and nice shower

No complains at all

Excellent showers. Mostly helpful, cheerful staff except the front desk people.

Hygiene - the tap water was brown. When I asked for a room where I could wash my hands and not make them dirtier, they told me that's a thing in all the rooms because the pipes are old. Not sure how that makes it ok? Staff - front desk people didn't speak or understand any language except Mexican Spanish (nobody in Spain has any problems understanding me - or the rest of Mexico either), and when I checked out and said I couldn't book a taxi because the spotty WiFi was having a few hours off, they tried one taxi company then said 'there aren't any taxis', and suggested I call an Uber. Which is impossible without wifi or data. As it's 20 minutes walk to the nearest public road, and I have luggage, I literally could not leave. Amex concierge spoke to the desk staff and assured me they'd book a taxi. An hour later some tourists turned up who already had Uber downloaded and were able to help. WiFi - fleeting and weak. Like a butterfly. Food - the restaurant staff were great, but I still couldn't eat half the dinner i ordered. Apparently they have room service, only they have no menus and the phones in the rooms aren't connected to anything. Entertainment - 18 channels, all of which were Spanish language or dubbed. The TV was literally A3 size. I haven't seen such an ancient TV since my nan died. AC - there's an on/off switch, and a filthy vent that blows dust and slightly chilled air. No settings, obviously. Maybe it would be colder but as my room had a massive gap between the door frames and the wall, any cold air immediately escaped.

The garden is nice. very nice and quiet. The view of the city is beautiful!😍 The staff is so welcoming.

The room was a little on the dusty side. The bed had hairs on it. The phone had no wire it had no service so you can not get room service or call reception.