Everything

Harry the bar tender was exceptional in his approach to us he went above and beyond in everything we asked for and more!!

Nothing at all

Location and surroundings are great. It’s quite beautiful and has feel of calm luxury. Best part, dogs can stay for free - we had our 4 months old puppy with us, to be honest we don’t have anything to compare it with as this was our first time ever taking a dog to a hotel with us, but you could get only doggy snacks at the bar at 12am, no human snacks as they only had drinks available, so I think our dog quite enjoyed his stay. We booked a family room and had two very comfortable double beds, a large bathroom and plenty of room for all 4 of us. Best thing about the breakfast was that coffee was quite good, they had a very good coffee machine compared to usually horrible coffees you can get at a hotel, and the rest was standard, nice food - egg and bacon and beans, fruit , cereal and pastries. I imagine in summer this place is even better. Plus there is a swimming pool and spa and golf. I really would like to return to this place.

The weather - it was typical for England - raining, not nice for long walks with our doggie, but I was surprised how many people were still playing golf. We could see them playing from our window. The place is quite big and our room was a little trek away from then reception, it takes a while to figure out all the ways how you can get outside and to the restaurant or anywhere else. I really liked our room it was nice and looked refreshed, only the old, big wardrobe had seen some better days. I’m embarrassed to say, it took us quite some time to turn the lights on in the room, the only light at the ceiling is above the door. Took me and my husband ages to fined the little button under the bedside lamps. I think we are too spoiled when you just need to put the card next to the door and all the lights switches on.

Really nice hotel In definitely stay again soon

Evening dinner could do with more options

A beautiful spa trip! Lovely interior and really friendly and helpful staff. Great breakfast buffet and gym facilities, much needed break!

Could of been mini shower gels in the bathroom, thin walls

We loved the location it was perfect for us one night stay on our way to Crawley to visit family - the staff are so polite helpful and friendly - we returned a week later on route back home as it was so nice - one thing the restaurant was full and we ate in the bar which was ok but we had fish cakes and they forgot to put on the chilli jam - the bar staff were so busy they didn’t have time to go and get it - small thing really but fish cakes need chilli jam. One other thing the young lady front of house booked us in she was delightful I asked if there was a trolley for luggage and I expected a porter to help but she got it - and wheeled it with luggage to our room - she said it’s fine -where have the porters gone artificial intelligence cannot do that job - or can the ? Kind regards

The drinks and the food are expensive.

The price

Nice hotel. Amazing staff. Great facilities. Nice restaurant. Good breakfast. Comfortable beds.

Room decor is getting slightly on the dated side. Restaurant is too expensive.

Lovely grounds Rooms were spacious and clean Wonderful food/breakfast and great service

Long way from entrance and rooms a little tired

The decor was lovely, the place was beautiful to look at. Breakfast catered for vegans and the selection was great. Staff were very helpful.

Massive spider in the bedroom, had to change rooms but wasn't an issue Hotel was super busy but wasn't too noisy to sleep.

staff were great. Olivia on the front desk was extremely helpful and Harry in the restaurant was also extremely attentive and provided advice on the menu.

my room was a long walk away with no assistance with bags

Remote in nice countryside

Dinner menu limited and boring and portions small for what you pay Must be a good 85% margin there

Presentation of the food and a particular attentive staff member were very good although the food was tepid in temperature

Staff at the reception were very poorly organised, and struggled to answer even the simplest of questions. Better traing and man management is needed

Nice viewa beautiful building comfortable bed

TV could do with an update like a smart TV with Netflix on it

Room was very good - comfortable and quiet, with a large bathroom. The evening meal in the restaurant was excellent - much better than I was expecting, and very efficient service.

Pestered to death with emails to upgrade before arriving

Pestered to death with emails to upgrade before arriving

Gluten free breakfast was perfect, best I have ever had

every thing and a specially the spa great for families or couples

welcoming and comfy

swimming pool

the breakfast choice is limited if one does not want a English breakfast.

Room was very spacious with comfy beds. Lots of free excellent leisure facilities, driving range very reasonably priced. Restaurant had decent sized food portions for the prices and plenty of choice at Breakfast. Couldn't fault the staff either.

If I had to be really picky, the net curtain in our room had several holes and the window was not clean. Didn't bother us as we spent little time in our room but some would easily moan at. As a first time visitor, it would have been nice if the site facilities were explained in a little more detail at reception, but no real complains really.

Everything the place was amazing. Great service and rooms to the point we got another night.. Will definitely be returning