الغرف واسعة والاسرة مريحة جداً وبوفية الافطار منوع وقريب جدا من الحرم والموظفين بشوشين وتعاملهم رائع من النزلاء واخص بالذكر الاخ عمار محترم جدا وتعامله راقي مع الجميع

لا يوجد

On a aimé tout sauf le problème des ascenseurs beaucoup de monde en plus il fallait prendre 2 ascenseurs

Les ascenseurs

الإطلالة و قربه من الحرم والنظافة والراحة كل شي كان ع مستوى راقي جدا وقد اعجب العائلة والجميل أننا استطعنا صلاة الجماعة ونحن في الغرفة حيث سماعة وصوت الحرم يصلنا ن خلاله .

لا يوجد ، فكل شي كان قد أعجبني وعائلتي وكان عالي المستوى ونال الرضى لي وللعائلة لله الحمد

Great stay for performing umrah all amenities are linked to the clock tower mall. Staff were kind and helpful great experience overall.

Property is in prime location, but backside (right back side) of clock tower

Washroom was very small and I believe towels provided was bit old condition

The hotel location is very close to Gate King Abdul Aziz. Beds were comfortable, and the staff was extremely welcoming and friendly.

The toilet space was little cramped for the room size and price.

الراحه

لا يوجد ؛ لكن تاخروا عند نقل الجنط تقريبا 30 دقيقة مما أزعجني قليلًا

The Cleaners, bell boys and general staff were nice.

The laundry, one reception staff member had unnecessary attitude towards me. The breakfast menu didn't change much I found about 2 or 3 items changed but the rest stayed the same the whole time i was there.

مريح وقريب جدا من الحرم بالاضافة الى إطلالة مباشرة على الكعبة

نظافه الفندق وكل شي

عدم وجود سجاده صلاه في غرفه الفندق كل الغرف سرر فرديه فقط لايوجد سرير كينغ

رائع جدا ، و لنا عودة ان شاء الله

لاشي كل شي جميل

All

Non

Walking distance to haram. And right at the front gates

N/a

المطعم ( الإفطار ) ، الغرفة كبيرة ، المصاعد الكثيرة ، التكييف بارد جداً

جهاز التحكم بالتكييف ( لم نستطع أن نغيير درجة البرودة لأن التكييف بارد جداً ؛ فقط كنا نستطيع تغيير درجة دفع الهواء ) ، ولكن التكييف رائع

موظفين الاستقبال + نظافة الفندق + قربه من الحرم + البوفيه المفتوح

Cleanliness, strategic

Le personel. Était à la hoteur le responsable de la restauration il et super il connais très bien son travail félicitation

Rien de spécial

The hotel is really nice, clean and really close to Haram. The staff and service was amazing. The rooms were really clean and well serviced everyday

It was very near to Haram.

People are not good at English and at reception, I observed, they needed 20 minutes to complete process with one customer. It’s not very economical!

Location , view

Все

Locatie en dan een kamer met uitzicht op de 🕋

الموقع فقط

تعامل الاستقبال والاستعلامات اثناء الدخول والخروج

Der Mitarbeiter Heitham war sehr nett.

Das Preis-Leistungs-Verhältnis hat nicht bestimmt.

Nothing much

No specific reason

الغرف واسعه ومريحه

تاخير في تسليم الغرف

أولاً سرعة اجراءات الدخول والخروج ثانياً مساحة الغرف والنظافة والأثاث جديد بوفيه الإفطار متنوع ولذيذ سوف أكرر الزيارة بإذن الله

-

Very clean and well kept. 10 min walk from Al-Haram mosque. Staff is very friendly.

Breakfast was very repetitive and can be better with more savoury options.

excellent and many choices

النظافه الموقع الاطلاله الافطار

السعر مرتفع بالنسبه لغرفة اطلاله على الكعبه

Overall nice

The breakfast was the same everyday, it would of Been nice to have a surprise

The location of the hotel was less than a mile from Haram which is very convenient. The breakfast was included in stay and it was a buffet with foods from all over the world so there were many choices to eat from. The room was comfortable and there were 1 and half bath in the room which was convenient. The parking was available for the guests of hotel in the Makkah tower.

There were two things which I didn't like 1- I specially paid for a room with view of Haram but I was disappointed when I couldn't see Haram from any of the windows,. This room (719) may had a Haram view long time ago but now there was a new building in between our room and Haram. They charged me for the Haram view room but what I got was a view of another building from my window. I am attaching the view of window which was suppose to show Haram; you will just see wall of another building there. I WOULD DEMAND HOTEL TO REMOVE ROOM 719 FROM THE HARAM VIEW. IT DOESN'T SHOW HARAM AT ALL. MAY BE THEY SHOULD REIMBURSE BECAUSE THEY TOOK MONEY FOR SOMETHING THEY DIDN'T DELIVER. 2- The 2nd thing which created problem for me was reaching hotel using my own car and direction from google. I reached hotel according to google map but there was no signboard to help me out as there was no hotel in front of me. Because there are many tunnels and under ground ways and as an unfamiliar person with locations I had to spent two hours on turning around to get back to hotel location. I had called hotel contact phone but person on phone suggested me to take help from people around me. I WOULD SUGGEST FUTURE USERS OF HOTELS IN MAKKAH TOWER TO GO DIRECTLY TO UNDERGROUND PARKING FOR HOTELS IN HARAM AND THEN WALK TO HOTEL FROM PARKING. SO USE DESTINATION HARAM UNDER GROUND PARKING INSTEAD OF HOTEL ADDRESS. Please note parking in Makkah tower hotel is very expensive, we had to pay about 250 Riyal for 24 hours. It was 20 Riyals per hour so I found per day charges more suitable.