My room had a spectacular view of the Parliament - the Rada - and the Presidential Palace, and the Dnieper River beyond. The breakfast and the dining room were superb. The food is quite varied and fresh. The best was the friendly and helpful staff. Very professional and knowledgeable. The maid was very prompt with ironing requests and skilled. The desk staff were very helpful, even late at night.

some staff were friendly the breakfast was good

I had to move room on the first night it was dirty noisy the tv was on top of the fridge at a right angle to the bed there’s no way you could watched it comfortably. there were exposed wires hanging down to the satellite point. it was just horrible. I Went and spoke to the manager about 10:30 at night I’ve been out of my room all day and he’s question to me was his attitude was well you’ve been in there 10 1/2 hours why are you telling us now what do you want us to do and then basically said they will refund all my money and I can move out. So I went back to my room booked another place. I Called them back up and said I want my money refunded, I have booked another place and will be leaving in the morning. Suddenly there was a change of heart and then knock on the door saying they had another room for me.So it’s back on my stuff at about 10:30 11 o’clock at night and move rooms. Needless to say this is not the way I wanted to start my holiday and in all honesty the guy was so rude suddenly as I want to move hotel there’s a room for me but he wasn’t so Until I’ve actually booked another hotel and told him I was going to move like he said that was the other option. Which quite frankly from the hotel manager is pretty disgusting

breakfeast

steady supply of towels and toilet paper

The room was very dirty, and not renovation i think from the second world war! very old, the breakfast only in local food, the cafe machine was only in Russian language, not comfort at all. i do not recommend this hotel to anyone. in the restaurant the stuff are not speaking english, just Russian. Th photo can see here not correspond, what you see in hotel.

Nothing interesting in this hotel, it is unclean, i even didn't take the shower. no any tooth brush , mostly the hotel have the kit for traveller such as comb, toothbrush and other things, in this hotel nothing available.

Location great, close to metro as well as new eating/bar area at Arsenalna.

Balconies were slightly dangerous in places. Water needed time to run through, as was brown (piping)!

cleaner

Reception desk staff. bad internet connection expensive laundry

Everything else was fine

Shower curtains didn't close properly, it was hard to take a shower Wifi did not work for me in the room

Staff were very helpful and friendly. Breakfast was good.

1. The main reason for booking the hotel was it had a gym. The gym was closed due to Covid. 2. The restaurant was not open on an evening. 3. There was no Wifi in my first room, and poor in the room the moved me to after complaining (only by the door/sat on WC!). 4. The hot water in my room ran orange on the first morning (was rust due to pipes being cleaned). 5. The hotel is the main one for MP's, has a high security lift, and had a political protest outside on my second last day. I wouldn't recommend the hotel, unless you want a close-up on the political situation in the Ukraine! 6. The lift broke with me in it on the second last eve. I was stuff for 30 mins (I was unharmed, other than stressed. The staff were very good).