The food was disgusting

the food

The hotel is located on the beach of Playa Panama. SUPs or kayaks can be borrowed free of charge at the hotel. We paddled quite a distance in a kayak. It was cool. Bicycles can also be borrowed from the hotel. The hotel room is spacious, comfortable beds, nice minimalist design. On the territory of the hotel you can often meet lizards, iguanas, squirrels. And on the beach we saw the king. Enjoyed the live music on Friday and Saturday nights in the hotel restaurant. Delicious food in both restaurants, varied buffet breakfast. The staff is friendly.

Strongly bitten by mosquitoes and midges on the street in the evenings. The floor in the room was always cold, and the hotel did not provide slippers.

Great location very good staff super clean well maintained professional atmosphere relaxing great Beach very good food great bars

No heated jacuzzi the available extras and amenities too expensive too many hidden charges expensive meals a little overpriced the whole price of the 3 night stay I believe overpriced I've stayed in nicer places or as nice for lease $150 less per night and no hidden charges

small and quiet

customer service needs improvement

There were a lot of bugs in our room and shower

The staff is very well trained. Through out my 5 -day stay everyone-cleaning staff ,front office staff,restaurant workers,beach staff-was gracious,friendly and good-natured. This hotel is preferable to other nearby 5-star hotels ,imo,because it's smack on the beach;no need to wait for a shuttle ;no need to walk down (and up)steep hills ;no need to take transportation to a " beach club". I chose it over 4S and ADZ because it's much,much closer (12-15 minute taxi ride,versus 45-50 minutes)to Playa de Coco-where one can experience a local slice of Costa Rica life and eat in local restaurants along the malecón there. Good wifi signal.The beds ,pillows and linens were divine. The rooms offer true 5-star level comfort . The front office/reception is well staffed.Never a wait.Always polite and friendly,however ridiculous the question. Very prompt and attentive beach service. Construction seems to have ended so place was very quiet. 3 delightful pools.Live subdued music on weekends.

I thought the food offerings were below par.Too salty.Not enough fresh vegetables or nutritional salads like arugula .Few dishes for those of us who avoid diary,eggs,meat. I did appreciate they offered soy cappuccinos. It would be nice if they made fresh multi grain breads instead of the discount store brand of bread they offer as toast. The salmon Eggs Benedict was fabulous.

love the location, pools and vibe

the service was painfully slow and they had such small selection of wine

The staff was great and very friendly

The construction noise while trying to relax at the pool was not enjoyable.

The property was absolutely gorgeous and clean and in these times the clean is probably the most important. The took the safety and cleaning standards seriously and at the same time it didn’t stop us from enjoying the pool, beach and other areas of the resort. The location on the gulf was absolutely beautiful and relaxing. It’s a smaller resort but I think that is what adds to the overall chill vibe. The best part of our trip though was the staff and in particular Javier, Heidy, and Karla. They were so attentive and just made the resort feel like home for the few days we were at the El Mangroove. The drink and food recommendations were outstanding and they even introduced us to some local favorites. They never made our requests feel like a burden and went above and beyond for all our needs. I cannot praise them enough for their amazing service.

The only negative is that I would have liked more dining options but as it is a smaller resort, that probably isn’t feasible. We had all inclusive and the drinks lived up to that expectation (and they were not watered down or limited in any way) but the food options did have some limits and with such a limited number of food options, it would have been nice to have the ability to try whatever we wanted.

The hotel was upscale and elegant. The room was big and comfortable. The activity shack at the beach was great. The lunch and dinner were very good.

The breakfast buffet was surprisingly bad - very bland stuff. I went to this hotel specifically to get good wifi and get some work done. The wifi was the worst I found in any lodging I had in four weeks in CR. It was fine for ordinary surfing. It was not really sufficient for remote working, such as for Zoom calls.

Everything at this hotel was very well planed out and was a pleasure

Nothing

Beautiful hotel grounds and location. Very attentive staff Restaurant was good

The bed wasn’t very comfortable! Too hard!!! Had difficulty falling asleep

This place is a dream. We wished we could have stayed longer. Everyone on staff really make a point of looking after you. I felt very taken care of - especially as I had a broken shoulder to deal with.

Not an issue at all, but would have loved a coffee maker in the room.

Amazing place

It was perfect

The location and proximity to the beach

The food

Staff and cleaningness

Architecture, gardening , prices