Amazing room, location & services- very friendly staff.

Nothing!

A lovely relaxing stay. The Spa is absolutely amazing all the therapist were super friendly, knowledgable, very accommodating with excellent massages. We were lucky to have Yaya and Big as our therapists. The Pool staff were very attentive and professional refiling your cups of ice water proactively, ensuring the sun bed was comfortable and refreshment orders given immediate attention. The Benihana Restaurant is a must especially with K's excellent culinary skills and fun entertainment. Breakfast, the staff were all so welcoming and happy, very efficient in showing you to your table with hot drinks served immediately, All the JW Staff front & back of house, work extremely hard to make sure you have a pleasant stay.

The large area of the resort and the close proximity to the airport

The buffet breakfast had been the same for years

Simply amazing. Extensive breakfast selection, amazing staff, very welcoming. Clean facilities and plenty of enjoyment for a couple and family. Quiet and relaxing.

Nothing, everything was perfect!

It was a good stay. There were adequate activities for children, especially for younger ones. Breakfast was really great.

The hotel is pretty old, and the location is not the best. The beach is not good for swimming. There are better options in Phuket. Although we booked the higher rate for the family room, at first we were given an old and unrefurbished room on the wing with ongoing construction. We requested to change it, and they honored with the same type of room but in a great location and newly refurbished.

FRIENDLYNESS. QUALITY OF FOOD AND SERVICES. AMAZING GARDEN. SPACIOUS FEEL. SUPERBE SPA & MASSAGES. GREAT SWIMMINGPOOLS. OVERALL QUALITY AND ATMOSPHERE. GOOD MAINTENANCE AND LOVELY HOUSEKEEPING. ALSO CAN RECOMMEND JW COOKINGSCHOOL.

NO POSSIBILTY FOR STREAMINGSERVICES ON TV.

beautiful resort, spacious and lots of activities

not much else in the surrounding areas as it feels secluded and the beach wasn’t family friendly

Great choice,very, breakfast staff very friendly and helpfull,Pool staff good.

All good

I stayed here as a kid with my family almost 20 years ago, and was really looking forward to returning with my husband. the resort was absolutely as incredible as I remembered — even better! it is a timeless place to stay with great facilities and amenities — we especially enjoyed the tennis court, restaurants, three pools, and beach massages. The room itself was beautiful and housekeeping did a wonderful job each day. overall our stay was made all the better by the friendliness of the staff here. can’t wait to return!

Good breakfast buffet. Varied with varied cuisine.

Swimming pools shut down at 6pm. I found this a bit disappointing. The lobby area is very hot including the lobby bar area. More air circulators needed

Excellent service, excellent facilities and excellent beach. The property may be old but it's absolutely well maintained and the service by all staff is really commendable.

Nothing

Excellent food and hotel facilities,hotel environment and position along the wonderfull and clean Beach.

I liked everything, the garden, the beach, great restaurants and exceptional staff.

the resort was very well maintained and had all the facilities for entertaining kids and adults for 3 days. we did not step out of the property other than to visit elephant sanctuary staff was extra nice. they were very warm and made sure we are comfortable at every place, pool side, restaurant, lobby. we were well taken care of.

the room was bit far from the restaurant and central amenities. also there was humid smell in the room but after air purifier the smell was no more there

is a massive resort but with amazing restaurants and great food

it was very crowded so even cues for breakfast

super nice , the staff are amazing, you will have wonderful experience beyond the accommodation and food ,, they can makes you feel happier.

nothing

Loved breakfast , everything we ate was incredible and staff were exceptional

Nothing

Large resort hotel with a lot of buildings, swimming pools and restaurants with a nice beach. The diversity of the restaurants is a plus because we can stay a few days and experience different kind of food. The property is very large so we can walk along the beach and try the different swimming pools.

The breakfast room is too small for the size of the hotel so we have to wait at least 15mn every morning. There are no tables outside, it is a pity to be in an air cond room when the weather is nice outside, even if there are large windows.