good access to NEC

felt a little tired / need of refurb in soem of common areas but beyond that all good and felt like good value

The hotel was clean and tidy, the welcome drinks and mince pies were a lovely touch too. The staff were absolutely fantastic; from housekeeping making a towel birthday cake and note for my daughter’s birthday to the omelette chef and breakfast staff singing happy birthday to her with a special presentation. Absolutely perfect and I could not fault any of them.

Nothing

Beautiful property in the countryside. Comfy bed. Nice staff. Lovely decor for christmas

Chair in room at desk was ripped, furniture was dated, would love to see it be modernised, sink in the bathroom the water would leak over the side, bit of dust and spiders

The staff were incredible, combined with an excellent venue. couldn't have been happier with the stay

The only negative was the pool was used quite a bit for kids lessons restricting its use at the times I went there but everything else was excellent

Loved the fresh fruit option , great selection of hot and cold breakfast was lovely . Staff were great friendly and polite

The pillows were small as in like cushions sizes and too soft if I had known they were feather filled I would have bought my own pillows . Room was a bit cold.

We met with 4 other couples as a birthday surprise and it was an extremely successful weekend. We loved our accommodation. The food was amazing and we enjoyed our walk around the beautiful grounds Sunday morning after breakfast before making our way home.

The room was comfortable and well equipped. Staff were all helpful. Only had evening meals which were all very enjoyable. Overall had very peaceful nights..

Nothing to really not to like..

Free parking. Ground floor room. Good sized room. As lone traveler felt safe. Able to open window to relieve stuffiness. Checkin quicker once acknowledged by reception staff.

Noisy. Bathroom noises from surrounding and above rooms Slamming doors. Loud party goers in corridors returning to rooms late at night, early morning. No assistance with luggage or trolley available.

Only the location

The rooms are so old, unclean, and furniture is broken. I could have a bath because it was disgusting. We have shampoo in the room. The window didn't close properly Really, a huge amount of money for rubbish rooms. The stuff at the restaurant ( a lady) smell so bad, she didn't wash I suppose

We used to stay at the hotel every year when our children were younger. My husband and I returned ourselves after several years for a midweek break. We still love everything about this hotel. So relaxing and comfortable. We will definitely be back with our adult children and their partners!

Location, property, interiors

Big thank you Especially for zest bar staff. Ever so friendly.

Lovely staff always smiling .

N/A

Clean, friendly, good food and swimming pool

None

The staff make this hotel, genuinely friendly without being over the top. Beautiful location, beautiful food, and a great overall stay. It was my sons birthday whilst we were there and the extra touches he received were unexpected and brilliant.

The breakfast was outstanding, great choice of hot or cold food

The rooms could have air conditioning

The staff in particular were amazing. Very friendly and the service in the bar was particularly attentive.

Cobwebs in bathroom was a shame. Tea making facilities were really dated and would expect more from Marriott. No coffee machine in the room :( Cutlery in the bar was 3 different pieces from different patterns / manufacturers. Not from the same set , Breakfast was lovely but again the tableware didn't match the overall experience. Seems a shame to have such wonderful staff and food and not provide equipment on the same level as the rest of the experience. £50.00 surcharge that is returned if unused is not explained anywhere in booking and not explained well at reception. Although reception were very helpful and friendly. Can't fault the staff.

Beautiful area and grounds. Very clean, food lovely and staff very friendly and helpful. Lovely seeing the deer roaming the golf course. Hotel a little dated but everything lovely and didn’t particularly bother me.

Great facilities, loved the pool, sauna and steam room. Breakfast was excellent with a huge choice. We loved the local honey and omelette station

Nothing

Landscaping

Nothing

Room was clean and spacious, common areas the same, staff nice, breakfast delicous and lots of choice.

I liked everything

Grounds very nice, room was good although the towels were thin. Staff were friendly

The restaurant was very noisy with tables competing over each other to be heard, maybe larger groups could use a different area from couples as they are looking for different things from the evening. Food was ok at best

Everything, the staff, management, food, room fantastic

There’s nothing I didn’t like

Location- only 10mts drive from Birmingham Airport. Beautifully landscaped surrounding

Amazingly helpful staff, carried by luggage to the room as had been unwell. Nothing to much trouble.

The bathroom tap coming away from the wall room 102