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Perfect location, great views and service. The buffet breakfast had a plethora of options to choose from.

Curd rice. It was served cold and sour without a good accompaniment of pickles. I hope they improve the curd rice may be to the Andhra cuisine with a good choice of pickles.

The location of property was excellent. The rooms were in a very good condition. The cafe and restaurant provided a great choice of food.

There was nothing that we did not like. The events happening in the day could have been more advertised.

cleanliness of common areas like gardens, walkways, sit outs Spread during Sunday brunch was elaborate. cultural performance and high tea is a great initiative, could be done better to leave a pleasant experience, right now it appears like a formality

Location of the room allocated. No place to wash hands inside the bathroom, toilet inside, washbasin outside with a door in between. Stains on the walls. Arrogant front desk staff. Unaware staff at evening high tea - they did not know what was served in the menu and kept changing the cards. whole wheat upma in morning breakfast was starchy and smelly, the chef came by to say its by design. The time taken to get the bags from the room was more than 15.minutes after checking out/settling the amount.

Every team member of Leela Kovalam was passionate to care and support

The chairs in the room were not comfortable at all.

The views the spa the pool and the breakfast.

No privacy in the sea view villas plus a little too noisy. The air-conditioning wasn't that great surprisingly in our beach view room. Also the fact that the washbasin is outside the washroom area is inconvenient. Some of the staff were more interested in us giving our review of our stay then and there and subtly suggesting that we should mention their names while their knowledge of the property was questionable (answers to simple questions were wrong). Also sensed a lack of coordination. One example being that despite having made payment I continued to get a msg that my authorised card has been declined. Multiple calls for same issue from multiple persons in the same department was another issue.

Excellent location. Impeccable view.

The staff were really not up to the mark. You pay so much and get a poor service, it’s not pardonable. No complimentaries (cookies etc ) which are meant to be kept were there in our room, and the staff didn’t bother about it for the entire stay. We did not even know that they were to be served,until the service manager asked us at the time of checkout ..if they were refilled on a timely basis ? The minibar was locked with a key and nobody bothered to open it for the entire 4 days stay. The restaurant staff were the worst. Everyday we would ask for tea or coffee to be served at the table and it won’t arrive until 45 mins to an hour despite repeated asking. There was a day when it never arrived and we just got up and left. We were informed that the lunch buffet closes at 3.30 pm which apparently was wrong information… my husband arrived at 3 pm after finishing the check in process and all the food counters were removed by 3.05 pm. He couldn’t eat anything but had to pay the amount though. We had to literally rush to fill our plates. After paying so much, we don’t expect this kind of service from a brand like Leela.

Its location and beach access

Food in restaurant is not 5 star hotel grade, the entire food in restaurants or room service is just very average. We went to few restaurants in city and food was great, only hotel food was average - not sure why